Job Title: Service Manager – Powersports Industry
Location: Acheson Business Park/West Edmonton
Job Type: Full-Time
Compensation: $80,000 - $90,000
Reports To: General Manager / Dealer Principal
About Us:
Cycle Works West is a leading dealership in the powersports industry, offering a wide range of premium motorcycles, ATVs, UTVs, and snowmobiles. Our commitment to performance, adventure, and customer satisfaction sets us apart. We are seeking a driven and experienced Service Manager to lead our service department and help us deliver exceptional service experience to our customers.
Position Summary:
The Service Manager is responsible for overseeing the day-to-day operations of the service department. This includes managing service personnel, scheduling work, ensuring quality repairs, maintaining customer satisfaction, and driving department profitability. The ideal candidate is a hands-on leader with a passion for powersports and a strong understanding of service operations, team management, and customer care.
Key Responsibilities:
- Lead, train, and motivate service technicians and advisors to meet performance goals.
- Manage all aspects of service workflow, from customer intake and diagnostics to repair and final delivery.
- Maintain high levels of customer satisfaction through efficient, timely, and high-quality service.
- Monitor and manage service department performance, including productivity, efficiency, and profitability.
- Ensure compliance with manufacturer warranty policies, safety standards, and company procedures.
- Handle escalated customer concerns and resolve service-related issues with professionalism.
- Coordinate with parts and sales departments to ensure smooth interdepartmental operations.
- Maintain service records, schedules, technician logs, and repair orders.
- Implement and uphold best practices for service operations, including digital tools and software.
- Assist with hiring and onboarding new service department staff.
Qualifications:
- 3+ years of experience in a service management role; powersports, motorcycle, or automotive experience strongly preferred.
- Strong mechanical knowledge of motorcycles, ATVs, UTVs, and/or Snowmobiles
- Proven leadership and team management skills.
- Excellent customer service and communication skills.
- Proficient with service management systems (e.g., Lightspeed, CDK, DX1) and Microsoft Office Suite.
- ASE or OEM certifications are a plus.
- High school diploma or GED required; technical or trade school preferred.
Benefits:
- Health, dental, and vision insurance
- RRSP plan with company match
- Paid time off and holidays
- Employee discounts on parts, service, and units
- Ongoing training and professional development opportunities
How to Apply:
Submit your resume and a brief cover letter outlining your experience in the powersports or automotive service industry to [Insert Application Email or Link].
Cycle Works West is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $80,000.00-$90,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
