The Information Technology Division of the Ministry of SaskBuilds and Procurement is currently seeking a motivated individual with strong communication, technical, and problem-solving abilities to provide front-line IT support in an Enterprise-wide network that encompasses between 11,000 to 13,000 end-user workstations and website access. Service Desk Agents are required to perform problem identification and root cause analysis for all desktop, server, and network-related incidents and support all issues that arise on the workstations and peripherals, providing a workable solution in a reasonable timeframe. This position will provide and maintain up to date documentation for various software and hardware installation procedures, user guides, and common problem issues with resolution, and is required to provide on-the-spot end-user training when necessary.
The successful candidate will have knowledge of current desktop and network operating systems such as Windows XP, Vista, Windows 7, and 10, as well as current commercial software applications used in a networked environment, such as Microsoft Office XP, 2003, 2007, 2010, 2016 products (Outlook, Word, Excel, PowerPoint, Access). You will also be familiar with personal computer and network hardware components, data communications hardware, software, and networking protocols with emphasis on TCP/IP, Terminal Services Application, and Microsoft Server environments within an Active Directory-managed Domain.
Typically, this knowledge would be obtained through two years of related experience or an equivalent combination of education, training, and experience in a Help Desk/Service Delivery Support to successfully meet the competencies.