Job description
Position Title: Service Coordinator
Reports to: Executive Director
Location: It’s My Life Kamloops Society
Overall Responsibility: To provide leadership, supervise and coordinate the delivery of services that will ensure a good life for the people served through the organization.
About the Organization: It’s My Life Kamloops Society (IMLKS) is a local non-profit agency that works to continually improve services to persons with developmental disabilities with a strong focus on inclusivity and person-specific service design.
Our mission is to provide the highest quality of support to the twelve members who receive services through It's My Life Kamloops Society. By honoring each unique personality, we will create environments that ensure full involvement in all their life choices and decisions.
Our Vision is to thrive in a community without barriers where everyone is recognized as valued and equal.
Overall, Purpose of a Service Coordinator:
Service Coordinators are actively involved with support workers, persons served and their families to inspire and encourage the development and delivery of services and plans that work towards the realization and accomplishment of each person’s potential and choices within inclusive communities. On a day-to-day basis, Service Coordinators are responsible and accountable for the “hands-on” supervision of services to individuals, as well as direct support, and the associated administrative functions. Service Coordinators provide leadership and contribute directly to networking, planning, administration and evaluation of services to ensure adherence and commitment to the principles, values and goals of the Society. As well, Service Coordinators oversee the selection, supervision, coaching and development of employees.
Specific Responsibilities:
1. Co-Create a Guiding Vision of a Good Life: Participate in the creation of a strong, clear vision for and with persons served for a good life; which includes clarity about all aspects that all citizens hope for in their lives. This is achieved through helping each individual, along with their family, friends and other supporters, to articulate a positive vision for the future and then move forward into developing person centered plans that identify areas for growth and development.
2. Person Centered Supports: Review, evaluate and coordinate the provision of services through regular communication with individuals, family, friends, employees, community members, employers and others. Based on the person’s needs, assist individuals with financial decisions, service care plans, support plans and goal setting. Develop and review/revise person centered support plans and ensure plans and services are working towards achieving meaningful and future oriented goals. Monitor progress and the quality of services. Help facilitate relationships and unpaid friendships and strengthen and develop networks. Report individuals’ needs, changes, concerns and highlights to the Executive Director.
3. Advocacy: Promote the concept of inclusion, shared decision making, full community participation, lifelong learning, Social Role Valorization, the principles of Optimal Service Design and our organization’s philosophy.
4. Human Resource Management: In consultation with persons served and the HR Manager, participate in selection, hiring, orientation, training and development, coaching, scheduling, supervision, conflict resolution, performance management, discipline and termination of employees. Authorize employee timesheets, mileage, petty cash and vacation and leave requests. Meet with employees regularly, schedule monthly team meetings, and conduct annual performance reviews. Ensure employee compliance with Society policies and procedures.
5. Community Liaison: Act as a resource in accessing community spaces and finding and assessing good places and roles in order to enhance social role valorization. Promote neighborliness where people live. Regularly liaise and maintain positive relationships and open communication with family, friends, personal networks, employers, community supports, resources, professionals, stakeholders and CLBC. Promote a positive image of our organization internally and externally.
6. Administration: Routine administrative tasks including: submitting forms to relevant departments as required; maintaining personnel files; maintaining detailed documentation on ShareVision and; reviewing employee documentation on ShareVision.
7. Financial Responsibilities: Monitor the management of financial matters including budgets and other funds. Approve invoices for payment. Monitor personal funds of individuals, ensuring that financial information is completed and reviewed monthly. Monitor the completion of income tax returns. Submit financial information to substitute decision maker as requested. Report any discrepancies in funds according to agency policy.
8. Health and Safety: Maintain a safe working environment for all employees as well as supported individuals. Promote and ensure compliance with agency policies and procedures, government regulations, quality assurance measures and standards of accreditation. Attend medical appointments with persons served as required. Participate in discharge planning meetings. Ensuring all equipment is in good working order. Liaising with external health professionals like Home support Community Living, Occupational and physical Therapist.
9. Quality Assurance: Implement and monitor quality assurance systems. Review policies and procedures regularly with the management team and employees. Oversee service planning and development and ensure service quality meets contractual requirements, legal obligations and organizational policies and procedures. Report monthly on individuals’ updates, successes, challenges and next steps. Inform Executive Director of new issues and developments as they occur.
10. Professional Development: Keep up with current developments in the community living field. Develop annual performance and development goals in consultation with the Executive Director. Participate in training and conference opportunities at least once per year.
Job Requirements:
· Valid First Aid Certificate *can be obtained within 2 weeks of hire*
· Crisis Prevention Institute (CPI)
· Clear Criminal Record check
· Medical clearance
· A vehicle in good working condition
· Valid Driver’s License and Safe Driver’s Abstract
· Business use insurance and a minimum of $3 million third liability coverage
·TB test to be completed within probationary period
Education:
High school diploma or equivalent (required).
Any post secondary education in Social Services, Health Care or Management is an asset.
Experience:
Minimum of 2 years experience working with people with developmental disabilities or individuals with complex health care needs.
2 years experience working in a management position or in a human services setting is an asset.
Knowledge of Behavioural Support Plan, safety plans and executing person centered approaches.
Skills and Attributes:
· Dedication for promoting personal growth in one’s life
· Creative and outgoing personality
· Proficient decision-making skills
· Demonstrated ability to advocate and promote self-advocacy
· Excellent oral and written communication skills.
· Willing to learn and be flexible
· Ability to work independently and within a team setting
· Practical knowledge and application of Microsoft Office and willingness to learn other software programs as required.
· Ability to push a wheelchair and maintain maintenance schedules
· Ability to deescalate stressful situations
· Must be comfortable providing a high level of personal care
· Demonstrated excellence in a leadership role
· The ability to conduct physical maneuvers and be prepared for work of a demanding physical nature, including but not limited to lifting, bending and twisting
· Ability to understand an individual’s needs, both emotionally and physically and understand non-verbal ques.
· Demonstrate creative problem solving and sound crisis management techniques incorporating effective collaborative approaches
· Demonstrate ability to manage multiple tasks
· Must be detail oriented, well organized and self motivated
Working Conditions: Responding to emergency situations after hours if needed.
Other Information and Requirements:
· Criminal Record Clearance
· Drivers Abstract
· Physician’s Certificate of Fitness
· Minimum 2 work-related references
Hours of Work: This position is a Full- Time position 40 hours a week. Typical office hours are Monday to Friday 8:30am - 4:30pm, with flexibility required according to the needs of the individuals we support. Be apart of the after-hours rotations is mandatory (2 weeks on – 4 weeks off). Compensation provided when the after hours contact. Must be able to cover 24-hour shifts if needed.
Salary Range and Benefits: Salary is commensurate with qualifications and experience. IMLKS offers a Municipal Pension Plan, a Health Spending Account, an Employee Assistance Program for administrative employees after a 6-month probationary period.
IMLKS strives to offer its employees relevant training and development opportunities.
Reasonable expenses and mileage are reimbursed upon submission.
IMLKS provides a phone allowance for employees required to use their personal cell phones for work.
How to Apply:
If you are interested in this rewarding and life changing experience, please apply to this ad with your complete resume and cover letter.
We thank all who apply, however only candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $25.00-$28.00 per hour
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Monday to Friday
Application question(s):
- Are there any restrictions on the weekly hours you may work as a result of a study permit?
Education:
- Secondary School (required)
Experience:
- health care or social services: 2 years (required)
Licence/Certification:
- Divers License and Vehicle (required)
- First Aid Certification (required)
Work Location: In person
