Are you experienced with service writing or warranty processing, and consider yourself a “pro” at juggling shop priorities and customers?
Are you looking for a new opportunity where you can be the heart of the action in our service department?
Chinook Equipment in Taber is looking for a Service Coordinator to join our team. The Service Coordinator will work closely with the Service and Parts Team in our Branch and will be responsible for work order creation, warranty documentation, appointment booking and maintaining long-term customer relationships.
What You'll Do:
- Oversee and administer warranty claims, ensuring all details are met and in compliance with manufacture guidelines and conditions
- Understand warranty policy manuals and coordinate with the Centralized Warranty Writer to ensure all appropriate documentation is received & recorded from technicians on service jobs to obtain maximum reimbursement from OEMs
- Schedule and book service work appointments both in the shop and in the field to provide timely service for customers
- Follow up on calls and emails, and recent work completed
- Monitor monthly work orders and close for month end tasks
- Help monitor service truck maintenance/NSC requirements
- Provide quotes for customers on jobs
- Revision of technician comments on service invoices, ensuring the correct notes are input for the customer to read
- Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
- Maintain effective communication within the department and with other leaders in the Branch; working together to identify opportunities and resolve issues
- Direct shop hand for duties and responsibilities
What We’re Looking For:
- Strong organization and communication skills to convey information accurately and professionally with customers, technicians and management
- Minimum of 2 years’ experience as a Service Writer/Advisor or Warranty Administrator in the heavy equipment or automotive industry
- Possess basic understanding of heavy equipment systems and repair terminology
- Parts experience is considered an asset
- A team player committed to working with all stakeholders of the business to ensure goal alignment and achievement
- Proficient with computer programs with ability to adapt to constant changes
- High school diploma or GED
- Bonus points for those with a diploma/degree in business or a related field
- Valid driver's license and ability to pass a criminal record check
Why Work with Chinook Equipment?
- Competitive pay with industry-leading benefits and paid vacation
- Positive work environment with a supportive leadership team
- Opportunity for career advancement
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