Vicimus/PAG Direct is looking for a Service Appointment Coordinator to join our growing team at Thornhill Hyundai!
The Service Appointment Coordinator team plays a critical role in growing the business at PAG Direct.
We are looking for enthusiastic, driven, and passionate individuals to join a fast-paced, high performing team to join our growing Business Development Center.
Come join our team of automotive specialists!
Perks:
- Competitive wage and competitive bonus structure; contingent on experience
- Competitive benefits plan; eligible after 3 months
- Employee Assistance Program
- Learning opportunities to help you grow and support your professional development
- Opportunity for growth within the organization
- Proactive and knowledgeable management
- Generous employee discounts
- Opportunity to work remotely from home, refer to the work schedule below
Expectations:
- Handling of all inbound and outbound communication from customers inquiries though phone, email and text providing the highest degree of customer service experience.
- Coordination of customers appointments to fit both the needs of the customers as well as the needs of the dealership.
- Data Management – Accurately review and enter all customers’ appointments, inquiries and/or concerns into the dealership’s software ecosystem.
- Create and maintain relationships with customers to increase revenues for the services and parts departments.
- Pre-sale of certain dealership services in which additional compensation will be provided.
- Hitting goals and objectives as set by Management Team.
- Strong communicate skills and be receptive to new ideas.
- Being a team player and working well with others to achieve objectives.
- Contribute ideas to our product development or processes.
- Dependability not only to the team, but to our customers.
- Flexibility in working hours.
- Positive attitude and highly energetic with the eagerness to push the normal.
Experience:
- 1-2 years of service experience with a proven track record – show us what you’ve accomplished
- At least 2 years’ experience in either an outbound call centre, telemarketing, or working with software and/or digital solutions
- Experience working in automotive industry, specifically service and parts processes, systems & internal operations is an asset
- Ability to prioritize and quickly respond to customer requests
- Excellent and persuasive communication skills, both oral and written
- Timely follow-through, consistency and a getting things done attitude
- Farsi, Hindu, Cantonese/Mandarin, Russian would be an asset
- Strong computer literacy skills
Work Schedule:
Work shifts are scheduled for 5 days a week, between any of the following days:
- Monday to Friday: 10AM to 6PM (in-office) and at least one shift from 1PM to 9PM (remote)
- Saturday: 8AM to 4PM (remote)
- Sunday: 8AM to 4PM (remote)
Please send your resume and a cover letter in confidence. We thank all interested candidates, however, only those under consideration will be contacted.
Upon request, PAG Direct will provide reasonable accommodation for persons with disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you have any automotive knowledge?
Experience:
- Call center: 1 year (preferred)
Work Location: In person
