Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
As part of the GMNS Regulatory and Business Enablement team, the Senior Manager, Business Controls & Governance will play a pivotal role in strengthening our risk culture, elevating business controls, and reducing operational risk across the Canadian market. This role will support the execution of control requirements across audits, regulatory exams, and remediation plans, while acting as a consultative resource for GMNS and process owners.
Audit Coordination & Support
- Lead coordination of internal and external audits (1st, 2nd, and 3rd line), including regulatory requests and enterprise testing plans.
- Act as a liaison between GMNS Canada and audit teams, ensuring timely and accurate delivery of documentation and responses.
- Track and manage audit deliverables, findings, and remediation plans across GMNS business units.
- Lead & partner with multiple stakeholders to deliver the Anti-Money Laundering (AML), Know Your Customer (KYC) & KYC Refresh project requirements for the GMNS Canada business.
Control Management & Risk Mitigation
- Support the development and execution of control frameworks aligned with enterprise standards and local regulatory requirements.
- Provide guidance to channel owners during audits and testing cycles, ensuring alignment with compliance expectations
- Maintain and update control inventories, including third-party relationships and application linkages.
Strategic Enablement & Consultation
- Serve as a control centre of excellence, offering consultative support to GMNS colleagues on control-related programs and initiatives.
- Collaborate with Compliance, GCO, Control Management, Finance, Technology Officers, and Business Sponsors to validate business function mappings and risk assessments.
- Contribute to the development of training materials and guidance documents, including the Global Regulatory Assignment Form (GRAF) and BCM packages.
Minimum Qualifications
- Experience in audit, compliance, or risk management, preferably within financial services.
- Deep understanding of Canadian regulatory frameworks (e.g., AML/KYC, OSFI, Canada Labour Code Part II) an asset.
- Proven ability to manage complex audits and regulatory exams in a matrixed environment.
- Strong project management and organizational skills with attention to detail.
- Excellent communication and stakeholder engagement skills, including executive-level reporting.
- Experience with enterprise control systems (e.g., AEMP 10, Archer, Navigator) is an asset.
- Bilingual (English/French) preferred but not required.
Minimum Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
