Location: UHN West Park Healthcare – Toronto, ON
Pay Rate: $23.98/hour
Employment Type: Full-Time
✅ Benefits: Paid Time Off, Health Care, Overtime Pay, On-the-Job Training
About the Role:
As a Security Operations Centre (SOC) Operator, you will oversee a state-of-the-art healthcare command centre and serve as a shift lead, ensuring the safety and smooth operation of the facility. This role combines leadership, technical monitoring, and direct interaction with staff, visitors, and clients.
Responsibilities:
- Serve as shift lead and oversee security staff deployment
- Orient security guards to their respective roles
- Monitor and operate command centre systems (CCTV, access control, fire/life safety)
- Make emergency overhead announcements
- Track, deploy, and assist with staffing needs
- Collaborate with the Security Coordinator on projects and training
- Answer telephones and dispatch calls from the command centre
- Manage Lost & Found, ID/access card issuance, and visitor/contractor badges
- Liaise with Paladin Operations Centre, visitors, clients, and staff
- Handle incident call taking and reporting
- Maintain composure in urgent and high-pressure situations
- Write clear and concise reports
- Communicate concerns/issues to the Site Coordinator
Must-Have Qualifications:
- Valid Ontario Security Guard License
- Proficient in English (oral and written)
- Proof of double COVID-19 vaccination
- Valid Immunization Record (measles, mumps, rubella, varicella, TB skin tests 1 & 2)
- Valid First Aid & CPR – Level C Certification (WSIB approved)
- Experience working in a command or dispatch centre
- Authorized to legally work in Canada
- Previous healthcare security experience
- Paid Time Off
- Health Care
- Overtime Pay
- On-the-Job Training
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