TLC Pharmaceutical Standards Ltd. specializes in the custom synthesis of complex organic compounds for use as reference standards by the bio-medical and pharmaceutical industries around the world. We are dedicated to meeting the needs of our customers and the overall community by providing the highest quality reference standards that are accompanied by an extensive and complete certificate of analysis (COA).
TLC offers over 20,000 certified reference standards from stock and we add approximately 2000 new standards yearly. Our product line includes Active Pharmaceutical Ingredients (API), drug impurities, amino acid/peptide drug standards, metabolite standards, as well as their stable isotope labelled analogues.
For additional information please visit: www.tlcstandards.com.
What we offer:
- A clean and safe working environment with opportunities for career growth and development.
- A supportive and dedicated team.
- A competitive salary and benefits plan.
- Commission or Bonus
We are looking for a self-motivated, results-driven individual with experience in sales, marketing, and customer service. The ideal candidate will have a general understanding of chemistry, excellent written and verbal communication skills, and strong problem-solving and multitasking abilities. This role requires someone who takes initiative, follows through on responsibilities, and contributes effectively in a collaborative team environment. Key responsibilities include developing new customer relationships, maintaining existing ones, and working cross-functionally with internal departments to ensure customer needs are met.
Job Duties:
- Represent the company and its values in a positive and professional manner while working toward departmental goals.
- Establish and maintain strong business relationships with clients by communicating in a personalized, respectful, and courteous manner. Gather all relevant client information and record it accurately in internal systems, including the CRM system in use.
- Identify client requirements and prepare accurate quotations. Promote TLC products and suggest suitable alternatives when appropriate.
- Coordinate sales efforts with internal departments (Technical, Shipping, Accounting, R&D, etc.) to address all aspects of customer needs ensuring a timely, efficient, and high-quality level of service that upholds the company’s reputation for excellence.
- Maintain up-to-date sales and order information in online management and CRM systems.
- Collaborate and strategize with sales colleagues to meet or exceed company quotas and performance goals by sharing insights and coordinating efforts.
- Conduct regular market and competitor research to identify trends and opportunities, and provide timely reports to management on new leads, customer needs, and competitive insights that support strategic decision-making.
- Schedule and coordinate meetings and presentations with potential prospects.
- Create, plan, and deliver sales materials and promotional content to support business development efforts.
- Participate in industry conferences and events as required (some travel may be required).
- Manage and follow up on customer inquiries and complaints promptly until resolution.
- Provide support and coverage for sales team colleagues as needed to ensure seamless operations.
- Perform other related duties as assigned.
Qualifications:
- Bachelor’s degree, preferably in Chemistry or a related field.
- Proven ability to manage customer relationships independently and proactively.
- Excellent interpersonal, customer service, and teamwork skills.
- Strong organizational, multitasking, and time management abilities.
- Self-motivated and results-oriented with a proactive approach to problem-solving.
- Exceptional verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Experience with CRM systems such as Salesforce to manage customer data and sales activities.
- Experience with Photoshop and other marketing tools to create tailored presentations and promotional materials.
- Able to successfully pass a background check.
We thank all applicants, but only those selected for further consideration will be contacted.
This position is open to applicants legally authorized to work in Canada.
Job Types: Full-time, Permanent
Pay: From $55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (required)
Experience:
- sales: 2 years (required)
Work Location: Hybrid remote in Newmarket, ON L3Y 7B6
Expected start date: 2025-10-01
