As an Inside Sales Representative, you will play a crucial role in establishing relationships and marketing Swish’s company brand in a way that is positive, honest, and professional. The work you do is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. You would be a great fit for our team if you can combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative. If you enjoy talking to people and helping people see the value in new products, this is the job for you!
What does Swish do?
Swish is a Canadian company, family-owned-and-operated since 1956. Coast-to-coast, our communities should feel confident that the spaces they work and live in are clean and hygienic. That’s why we are Canada’s source for quality cleaning supplies and equipment. With solutions as diverse as our customers’ needs, Swish offers custom, professional grade, environmentally friendly solutions in a wide variety of product and service areas including: Hand Hygiene, Surface Disinfecting, Kitchen/Laundry/Warewash, Floor Care and Matting, Cleaning Tools and Powered Equipment, Safety and PPE, and more.
What does an Inside Sales Representative do?
- Engage customers and prospective customers via inbound and outbound calls, sometimes following an outlined script to advertise our products, in a way that is professional and honest.
- Work with your team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.
- Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with.
- Research and understand our product line and be familiar with each product’s function and purpose, so you can confidently identify opportunities to recommend products that add value for our customers.
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
- Listen attentively to customer questions and provide answers that are knowledgeable and insightful.
- Showcase the company’s strengths and highlight our brand by talking about the characteristics that make our organization unique.
- Participate in weekly meetings to discuss benchmarks and goals for the upcoming week.
- High School diploma or equivalent.
- Experience in a customer facing role, in either a sales or service environment, either in retail or a call center environment.
- Market experience in British Columbia and/or Southern Ontario market would be an asset.
- The ability to communicate professionally and persuasively in a manner that engages customers and delivers value.
- Organizational and multitasking skills including the ability to prioritize tasks and pay strong attention to detail when processing orders.
- Strong computer and technical skills are required. Experience with MS Office is an asset.
- Experience with a CRM and other sales technologies is considered an asset
- Attention to detail to accurately process invoices
- Membership in the Swish family - we treat our employees with integrity and always have, since 1956.
- Competitive base salary PLUS bonus.
- Access to hundreds of perks from the Home, Wellness, Travel, Fashion, and other industries.
- Unlimited training and development with an industry-leading brand.
- Excellent company-paid benefits, including:
- Extended Health & Dental Care
- Employee Assistance program
- Company contributions to your Registered Retirement Savings Plan
Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.
Pre-Employment Screening: The Swish Group of Companies is committed to maintaining a safe and secure work environment. As a condition of employment, candidates may be required to undergo a criminal record check, including in cases where such checks are mandated by clients as a requirement for access to their sites or properties. For roles involving the operation of a motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.
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