Are you passionate about sales and customer experience? Do you have a knack for coaching others to reach their full potential?
We are looking for a Sales Coach to join our Contact Center team at our Kelowna Support Office. In this role, you’ll play a vital part in mentoring our Storage Consultants, helping them grow their sales skills, and ensuring our customers receive the best possible experience.
At BigSteelBox, you’ll be part of a company that truly cares—about our people, our customers, and our communities. We offer a competitive base salary, commission plan, and comprehensive health and dental benefits. Salary is dependent on experience. Benefits and a matching RRSP program are provided after 3 months. You’ll also join a supportive and collaborative team that’s driven to make a positive impact.
We are proud to be certified as a Great Place to Work®! This recognition is awarded following a thorough, independent analysis conducted by the Great Place to Work Institute Canada. It’s based on direct feedback from employees through an extensive and anonymous survey about their workplace experience.
This is a fantastic opportunity for someone who thrives on developing others, driving results, and contributing to a people-focused culture.
What makes BigSteelBox unique? Visit our website to learn more about our core values and what drives our BigSteelBox family.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Minimum Education: Grade 12, post-secondary education preferred, but relevant experience will be considered
- 1 or more years of direct work experience in sales/telesales or 1 year of outside sales experience
- Experience and understanding of the Sandler Training sales process is required
- Supervisory experience is an asset but not required
- Excellent computer and communication skills: Genesys, Salesloft, Outlook, Powerpoint, Word, & Excel
PRIMARY RESPONSIBILITIES:
- Receive a small number of phone calls to remain current, as well as help the contact center when call volumes are too high or there is a staff shortage
- Attend all Sales process meetings and training
- Be well versed in and able to coach to product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms/reports
- Be a leader in the understanding of the process and financial systems needed to execute on a call·
- Listen to and evaluate phone calls received by Call Takers
- Coach all call takers on operational and sales processes
- Make outbound follow-up calls to existing customers to survey them on the quality of our call-taking
- Collaborate with Management and Call Takers to determine necessary strategic sales approaches
- Prepares new representatives by conducting orientation to the sales process, developing individual coaching plans, and providing resources and assistance when needed.
- Prepare and lead monthly sales meetings in collaboration with Contact Center Manager and Supervisor
REQUIRED SKILLS/CORE COMPETENCIES:
- Networking and Relationship Building - Networks and build working relationships to respond to current and future needs.
- Business Acumen - Analyzes complex issues to develop approaches or solutions that are considered forward-thinking and best practice.
- Communication - Adapts communication to respond to an audience or situational requirements
- Teamwork - Encourages others to participate in team activities and ensures teams are working effectively
- Leadership - Builds on the strengths of the workplace and reduces internal weaknesses through training and development.
- Learning & Innovation - Continually learning and always generating ideas for innovative approaches to solve problems and how to create a competitive advantage for the business unit
- Negotiation - Includes organizational needs and initiatives to develop solutions that build momentum
- Drive for Results - Demonstrates a focus on finishing all tasks assigned in a timely manner while taking complete ownership of tasks
- Sales Process – A demonstrated understanding and consistent use within your role.
- Decision Making - Recognizes situations and examines facts to develop clear steps and solid assumptions
- Analytical Thinking - Evaluates, interprets, and analyses critical, complex information
- Customer Orientation - Ensures that own and direct reports activities focus on meeting customer needs.
- Accountability - Takes personal ownership and responsibility for the quality and timeliness of work
- Adaptability - Adapts and responds to changing conditions, priorities, technologies, and requirements
- Planning and Organizing - Accurately estimate duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.
- Service Orientation - Provides superior service to both internal and external customers.
We thank all applicants in advance. However, only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $64,000.00-$74,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Ability to commute/relocate:
- Kelowna, BC: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Sales: 1 year (preferred)
Work Location: In person
