Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
SUMMARY
We are looking for a highly organized Reverse Logistics Associate to specialize in tracking returned products within our system. This role is essential in maintaining accurate inventory records, ensuring smooth return processing, and driving data-driven improvements. The ideal candidate will have strong analytical skills, attention to detail, and a deep understanding of reverse logistics tracking systems.
Shift: Monday to Friday
RESPONSIBILITIES
- Product Tracking & Reconciliation: Monitor and update the movement of returned products, ensuring accurate status updates from receipt to final disposition.
- Coordinate the return process from customers to warehouses, ensuring timely execution.
- Collection of BOLs, PODs and all necessary documentation needed to support the client and Transportation team.
- Engage with carriers to resolve invoice discrepancies and inventory variances.
- Analyze return data to identify trends and recommend process improvements.
- Work closely with warehouse operations, logistics, transportation, finance, and supply chain teams to implement changes, resolve service and operational issues. Escalating to Operations management requiring intervention or guidance
- Other duties as assigned
- Experience in logistics, inventory management, or reverse supply chain operations.
- Strong proficiency in tracking software and database management tools.
- Analytical mindset with problem-solving capabilities.
- Ability to work independently while ensuring cross-departmental collaboration.
- Excellent attention to detail and documentation skills.
- Proficient in Microsoft suit (excel, Word, PowerPoint)
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
- Ensure compliance with company policies regulations
- Maintains a safe and clean work environment.
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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