Restaurant Technology and Infrastructure Lead
Company: Bite Brands (Parent company of Dave’s Hot Chicken & Forest Hill Farmhouse)
About Bite Brands:
Bite Brands is a next-generation restaurant platform focused on building and scaling culturally relevant, high-growth food concepts. With a portfolio that includes Dave’s Hot Chicken, one of North America’s fastest-growing QSR brands, and Forest Hill Farmhouse, a rising comfort-forward dining concept, Bite Brands is redefining what it means to bring craveable, tech-enabled, scalable food experiences to the world.
Position Overview:
The Restaurant Technology and Infrastructure Lead will play a critical role in the end-to-end strategy, deployment, and support of in-store and enterprise-level technology systems. This includes POS platforms, network infrastructure, digital ordering channels, kitchen systems, and emerging technology pilots. As a key member of the Technology and Operations team, this leader will be responsible for aligning infrastructure initiatives with the brand’s aggressive growth strategy—supporting both corporate and franchise operations with scalable, secure, and high-performing systems.
Key Responsibilities:
- Act as the subject matter expert on restaurant technology platforms, including POS, networking, and kitchen systems.
- Lead full-scope technology deployment for new restaurant openings across both brands—including vendor coordination, timeline management, and quality control.
- Maintain and optimize POS configurations, menu data management, payment integrations, and device connectivity.
- Oversee third-party MSPs and infrastructure vendors, ensuring reliable uptime, system performance, and service-level compliance.
- Ensure compliance with security standards (e.g., PCI-DSS), conducting regular audits and developing remediation plans as needed.
- Partner with cross-functional teams (Ops, Marketing, Finance) to support new feature rollouts and drive operational efficiency through technology.
- Collaborate with stores and field teams to support day-to-day tech escalations, training, and troubleshooting.
- Document processes, system architecture, and best practices to ensure knowledge sharing and operational consistency.
- Stay ahead of restaurant tech trends—researching and testing emerging tools such as kiosks, edge computing, AI-enabled tools, and IoT sensors.
- Support integration of third-party platforms (delivery aggregators, loyalty, digital ordering, etc.) into in-store tech stack.
- Provide flexible availability for critical after-hours support and emergency response.
What We’re Looking For:
- 6+ years of experience in technology implementation or IT leadership, with at least 3 years in QSR, hospitality, or retail environments.
- Strong hands-on experience with POS systems (Lightspeed and Square), including configuration, reporting, and integrations.
- Working knowledge of:
- Network architecture (LAN/WAN, SD-WAN, WiFi deployments)
- Hardware maintenance and lifecycle management
- Cloud services, microservices, and middleware solutions
- IT security protocols and compliance (especially PCI-DSS)
- IoT and smart kitchen systems
- Project management experience in multi-site deployments with competing deadlines.
- Strong communication and vendor management skills with a track record of delivering scalable solutions.
- Passion for working in a fast-growth, brand-driven, entrepreneurial environment.
Why Join BITE Brands?
- Shape the technology future of two distinct, fast-growing food brands.
- Join a team that values innovation, collaboration, and hustle.
- Make a direct impact in a high-growth environment backed by top-tier investors.
- Competitive compensation, equity opportunities, benefits, and food perks.
Job Type: Full-time
Pay: From $70,000.00 per year
Additional pay:
- Bonus pay
Benefits:
- Dental care
- Extended health care
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Toronto, ON M4S 2A3
