Recognition Program Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Manager, Rewards & Recognition, the Recognition Program Specialist ensures flawless development and execution of complex industry-leading recognition programs for SLFD advisors and field leaders. Working directly with all tenures of advisors, leaders, external vendors and suppliers, this individual is a lead resource for complex program analytics, reporting and administration of programs that promote, reward and recognize advisors and field leaders to achieve financial targets.

What will you do?

• Drive the delivery of recognition program
• Adhere to a detailed reporting schedule and milestone checkpoints
• Serve as the resource expert for field leaders and business sales partners, providing advanced support to resolve complex and escalated cases.
• Conduct thorough investigations of challenging cases and provide recommendations aligning with our principles and guidelines
• Perform regular audits of the National Incentive Registry to ensure compliance with regulations and internal controls
• Develop and maintain expertise in all team processes, lead training initiatives, and oversee the creation and management of process documentation.
• Collaborate with management and team members to transform Continuous Improvement (CI) initiatives from concepts to reality
• Lead and oversee diverse projects from inception to successful completion, ensuring all objectives are met
• Oversee and update a dynamic task management system to effectively manage and track team deliverables

Effectiveness and Efficiency of Programs:

• Accountable for identifying and providing recommendations on process improvement across programs
• Present recommendations to management for high level/complex requests
• Implement process improvements and ensuring engagement of key stakeholders as part of the change management

Data, Reporting and Analytics:

• Works cross-functionally with Marketing Reports, DCS, SLFD Analytics and other business partners for the development, maintenance, accuracy, and timely reporting of performance metrics for SLFD recognition programs
• Audits and analyzes data to ensure the accuracy of the reporting, managing investigations and escalations as appropriate

Project, Program Development and Quality / Knowledge Management:

• Oversees the administration and delivery of all recognition programs for SLFD advisors and field leaders
• Identifies opportunities and supports appropriate solutions for programs recommendations as it relates to end-to-end management and execution for multiple recognition programs and campaigns
• Manage/participate as the recognition subject matter expert. Understand the impact of projects on the team and what processes will need to change or identify new processes that will need to be implemented
• Facilitates the alignment of recognition programs and processes as it relates to the overall goals and objectives of SLFD advisors and field leaders
• Works independently to apply sound judgement to program adjustments

Leadership and lateral collaboration

• Provides training, coaching and mentoring to team members to develop their competencies and position them for success
• Conduct thorough situational analyses, expertly identifying key factors crucial for problem resolution
• Swiftly address and resolve escalated issues, turning challenging situations into positive outcomes
• Navigate complex stakeholder relationships with tact and professionalism, fostering positive interactions at all levels
• Cultivate and strengthen relationships through adept communication, even in challenging or high-pressure situations

What do you need to succeed?

• Expert knowledge of MS Word, Excel, PowerPoint, SharePoint and OneNote
• Experience working on projects with multiple work streams
• Demonstrated ability to create flexible and effective solutions to meet business needs
• Strong collaboration, negotiation and influencing skills across teams and stakeholders
• Business judgement and ability to synthesize and focus on what matters
• Excellent multitasking, prioritization and planning skills and the ability to prioritize requirements effectively based on factors including business value, cost and time constraints
• Ability to quickly adapt to changing priorities in ambiguous situations
• Results-oriented individual
• Develops creative solutions and/or multiple alternatives and solutions
• Leverages data for actionable insights and the development of solutions that improve programs and practices
• Maintain and leverage knowledge of business and industry best practices
• Assesses complex issues from multiple angles to get the complete picture
• Communicates confidently to a wide variety of audiences at all levels.
• Understands how to accomplish things within the organization’s culture and builds a variety of networks to support performance
• Employ innovative problem-solving techniques and unwavering perseverance to overcome complex challenges and deliver high-quality results
• Addresses process breakdowns quickly, identifies the source of problem, and develops solutions that eliminate wasted effort and inefficiencies across team
• Ability to think creatively and outside of the box to solve problems

What will be nice to have:

• University degree or 3 -5 years of related experience
• Working knowledge of Sun Life Financial Distribution model
• Experience dealing with the SLFD advisors and field leaders
• Knowledge of the advisors’ commission structure and agreements
• Proficiency with Adobe Creative Suite

Unique Requirement

• Overtime will be required during peak and other periods as required (month-end, year-end)

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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