Lead Coordinator, Program Management

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Position Purpose:

Using a wide variety of tools, techniques and skills, the Project Coordinator is responsible for developing, administering and evaluating projects for the Office of Social Accountability in the Strategic Planning and Implementation Office at the Faculty of Medicine. Responsible for executing logistical activities related to the delivery of programs while developing and maintaining communication platforms and strategies.

Specific Accountabilities:

• Project Coordination: Performs a variety of operational functions related to the delivery of a program in the context of a service, academic, community or research environment. Coordinates multiple projects, including all operational activities around project delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of project execution and recommends creative solutions to ensure operational continuity. Evaluates and adjusts project activities based on feedback from participants and stakeholders. Maintains accurate records for key historical data, program metrics, and reporting to internal and external stakeholders.

• Community Engagement: Plans, facilitates and participates in stakeholder and community projects that harness a wide range of engagement techniques, including in-person or virtual workshops, meetings, consultations and program implementation. Under the direction of the Program Manager, works to ensure strategies are in place to remove barriers to participation by community members in University activities. Develops a strong rapport and relationships with stakeholders and community groups to allow for open and constructive communication for the purpose of strengthening the social accountability mandate. Exercises a high level of diplomacy and discretion in all interactions.

• Communications: Proactively works to build a positive image, increase reputation and awareness of the activities of the program. Generates content and manages web and social media channels so the information is seamless across the platforms, ensures material is written in a way that is accessible to all audiences and coordinates improvements to maximize the effectiveness of these tools. Ensures materials are co-developed with stakeholders as appropriate and ensures all communication materials are presented using language appropriate to community and stakeholder needs.

• Program Evaluation: Participates in the evaluation of the projects. Under the direction of the Program Manager, is involved in developing evaluation plans, data collection, analysis and synthesis as well as report and manuscript writing and knowledge dissemination.

• Supervision: Supervises students as needed for project delivery and ensures their work complies with established standards and directives.

Essential Qualifications:

• Knowledge of administration, project management and marketing & communication principles normally acquired through postsecondary studies or an equivalent combination of training, education and experience

• Minimum five years of demonstrated experience in a similar role

Other Qualifications :

• Strong organizational skills and attention to detail in a fast-paced environment

• Demonstrated ability in all stages of project processes, including initiating, planning, executing and closure.

• Able to facilitate effective and diverse community consultations, programs, and initiatives

• Keen attention to discretion, confidentiality, and tact

• Sensitivity towards issues of racism, sexism, and other forms of stigma and discrimination.

• Strong communication skills, including experience with web-design, social media and creating content required to reach different stakeholder audiences

• Experience in program evaluation and/or research with demonstrated skills in qualitative and quantitative data collection, analysis and knowledge dissemination

• Experience working in a postsecondary institution or other complex organization is an asset

• Experience in supervising students is an asset

• Bilingual, French and English, spoken and written

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Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.