Receptionist / Office Manager

Please note: While this position is advertised on Indeed, applications submitted through Indeed are not actively monitored. To be considered, all applications must be submitted through our Church Website. https://tenthchurch.applytojobs.ca/support/40641

In your cover letter, please include:

• Where you found the job posting
• How you meet the key requirements for this position
• Why you are interested in this role

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Are you looking for a great place to work while contributing and doing something that matters? Have you been searching to join a passionate and gifted team with a vision to be a place where people of all backgrounds can discover Christ, be transformed by Him, and to participate in His work of justice? When you join Tenth, you don’t just join a workplace, you become part of a team dedicated to helping others experience Christ in new ways.

You are outgoing and relational with a passion to serve others. You have exceptional interpersonal and communication skills with the ability to organize and deliver deliverables on time. You are an adaptable collaborator who thrives in a work environment where you can take initiative and where you can personally grow as you have a developmental mindset. You are gifted in administrative abilities and technically skilled as you are a whiz at Microsoft Office, Microsoft 365, and Microsoft Teams and can troubleshoot and provide basic office equipment and systems support. You thrive in a fast-paced, multicultural, multi-site ministry environment and play a key role in creating a warm, organized, and efficient workplace.

We are seeking a Receptionist / Office Manager, who will be the first point of contact for guests and staff at Tenth Church, providing professional, comprehensive front-of-house service while ensuring smooth daily operations of the office.

WAYS YOU WILL CONTRIBUTE:

Reception & Hospitality:

• Warmly welcome guests and connect them with appropriate staff and resources; respond to general inquiries in person, by phone, or online.
• Oversee the VOIP phone system and manage incoming calls professionally and efficiently.
• Maintain a clean, secure, and inviting reception area and staff lounge.

Office Administration:

• Oversee daily office operations, ensuring shared spaces, supplies, and the staff kitchen are clean, stocked, and well-maintained.
• Conduct regular walkthroughs to assess office cleanliness, functionality, and organization; collaborate with staff and custodians to resolve issues and implement improvements.
• Monitor and manage office systems including mail, shared calendars, Sunday materials, and administrative processes.
• Maintain Tenth’s church database and track weekly site attendance and reporting.

Equipment & Technology Support:

• Manage shared office equipment, including printers, copiers, and label makers.
• Assist staff with basic troubleshooting of printer issues and coordinate maintenance or service calls.
• Provide support for the VOIP phone system and act as liaison with IT or vendors when needed.

Staff & Onboarding Support:

• Coordinate new staff onboarding from an office admin perspective (e.g., workspace setup, keys, desk supplies, phone extension, vendor portal logins, etc.).
• Act as the point of contact for minor facilities issues during office hours (e.g., cleaning concerns, furniture needs, heating/cooling).
• Liaise with custodial staff and vendors as needed for service or support.

Safety, Policy, and Compliance:

• Collaborate with the Health & Safety Committee to uphold safety procedures, including emergency protocols, drills, and incident reporting.
• Ensure compliance with privacy regulations and manage administrative records, contracts, and vendor agreements in both digital and physical formats.

Financial & Vendor Administration:

• Track and reconcile office expenses; review and approve purchases related to supplies, tools, and services.
• Manage vendor relationships and ensure service agreements are current and meet performance expectations.
• Support the Director of Operations with budget planning, reporting, and administrative project coordination.

Process & Project Coordination:

• Identify and implement improvements to administrative workflows, systems, and office tools that enhance efficiency and communication.
• Coordinate and support seasonal projects and ministry initiatives with strong organizational and logistical oversight.

Benevolence & Special Support:

• Process benevolence applications and act as liaison between applicants and the Benevolence Committee.
• Maintain discretion and confidentiality in handling sensitive information.

Other:

• Maintain a clean, welcoming, and secure reception area and staff lounge.
• Provide orientation and training to relief receptionists and volunteers on front-desk responsibilities.

WHAT YOU BRING:

• Minimum 2 years of experience in administrative, office management, or receptionist roles, with strong organizational and time management skills.
• Strong verbal and written communication skills.
• Technologically proficient with Microsoft Office, Office 365, Teams, and database systems (e.g., Planning Center); able to troubleshoot basic office equipment.
• Able to work independently with sound judgment, integrity, and initiative across a range of responsibilities.
• Committed to personal growth and continuous learning; open to feedback and improvement.
• Mature Christian faith with a desire to foster spiritual growth in others and engage in mutual transformation.
• Possesses an authentic and growing faith in Christ and spiritual maturity.
• Compassionate, teachable, and aligned with Tenth Church’s Statement of Faith and employee policies; thrives in a diverse, multi-site ministry environment.
• Outgoing and relational, with a passion for connecting with and serving people.
• Comfortable working in a multi-ethnic, multi-generational, multi-site, and urban church environment.
• Reliable, proactive, flexible, and composed under pressure.

This is a full-time position where you will 40 hours per week* (negotiable for 32 hours per week - Monday to Thursday) Monday to Friday, 8:45am to 5:15pm.

Salary is commensurate with experience; the salary range is $51,000 - $54,000 per annum based on 40 hours per week.

This is an in-person position based at 11 W 10th Ave, Vancouver. Remote or hybrid work is not available.

Benefits and perks include generous vacation policy, sick time, group health care benefits, RRSP matching program, and professional development and financial support towards spiritual direction.

Job Type: Full-time

Pay: $51,000.00-$54,000.00 per year

Application question(s):

• Are you located in Vancouver or elsewhere within the Lower Mainland?

Work Location: In person