Principal Program Manager - AI Agent
Multiple Locations, Ireland
Date posted
Aug 08, 2025
Job number
1846902
Work site
Up to 100% work from home
Travel
25-50 %
Role type
Individual Contributor
Profession
Program Management
Discipline
Customer Experience Program Mgmt
Employment type
Full-Time
Overview
Microsoft is where passionate innovators come to collaborate, envision what’s possible, and push the boundaries of what technology can achieve. We operate in a world of more: more possibilities, more innovation, and more impact-enabled by a cloud-first, AI-powered platform.The Business & Industry Copilots group builds and operates Microsoft’s business applications and agentic AI tooling-including Dynamics 365, Copilot Studio, Power Apps, Power Automate, and Dataverse. Power Platform now serves over 56 million monthly active users, and Copilot Studio powers agents in 230,000+ organizations, including 90% of the Fortune 500. To help our largest, most strategic customers unlock real business value with these tools, we are forming a Forward Deployed Engineering (FDE) team within the Copilot Studio Customer Advisory Team (Power CAT).
As an Agent FDE Solution Architect, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents-conversational agents, autonomous agents, or Microsoft 365 Copilot–connected agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase.
You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. You’ll partner closely with Microsoft field teams, product groups, and engineers to unblock adoption and ensure every deployment is scalable, secure, and impactful. FDEs thrive in ambiguity, adapt quickly, and ship fast—bringing clarity to complex engagements, surfacing repeatable patterns, and channeling field feedback directly into engineering priorities.
Join us if you want to shape the future of agentic AI at scale-by making our most strategic customers successful, one production deployment at a time.
Qualifications
- Proven years in software development or software delivery with significant customer-facing engagement; strong project/program management, problem solving, and the ability to influence without authority.
- Hands-on expertise with Microsoft Copilot Studio and Power Platform (governance, security, administration; ALM; low-code/pro-code extensibility), plus core AI application development and solution architecture; familiarity with generative and agentic AI concepts.
- Excellent communication and presentation skills with proven executive presence; comfortable engaging C-level leaders, program owners, low-code makers, developers, and architects
- A team player with a habit of sharing knowledge (docs, talks, videos, code samples, accelerators) and thrives in fast-paced environments managing multiple workstreams.
- Willing to travel up to 50%, including on-site customer work
Other Requirements
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
- Proven years of experience in software development or software delivery with a strong customer-facing track record.
- Technical sales acumen: present architectures and value, run design sessions and POCs, and accelerate technical wins with an understanding of enterprise sales motions.
- Track record of rapid prototyping and iterative delivery; experience leading complex deployments of Generative AI and/or traditional ML solutions.
- Maintains current expertise across the generative/agentic AI landscape (new tech, competitors, and Microsoft offerings) and best practices for Azure integration.
Responsibilities
- Embed with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services.
- Own end-to-end delivery from scoping and prototyping to secure, scalable production integrating with enterprise systems and APIs.
- Collaborate with customer stakeholders (from execs to engineers), Microsoft field teams, and product engineering to drive adoption and unblock complex scenarios.
- Move fast in ambiguity-leading rapid iteration and architectural decisions that balance speed, scope, security, and quality.
- extensibility patterns, connectors, Azure integration, and conversational orchestration to ship value hands-on.
- Capture and codify best practices publishing playbooks, reusable patterns, and accelerators that help the FDE function scale.
- Surface field insights to influence the Copilot Studio roadmap articulating blockers, patterns, and needs from real-world deployments.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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