Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Principal Product Manager - Billing
About the job
This position is needed to We're seeking a Principal Product Manager to lead Billing platform products. Our Billing platform enables customers to choose - pre-committed contract, subscription or pay-as-you-go.
This role will drive billing strategy, roadmap and execution of the billing platform. The focus will be to ensure that Twilio's billing systems are scalable, flexible, and compliant, while unlocking growth. You will work with cross functional teams to drive large scale change to how customers consume Twilio products.>.
Responsibilities
In this role, you'll:
- Own the product strategy and roadmap for all payments and billing infrastructure—subscription lifecycle, transaction flows, pay as you go, and invoiced customers, compliance, and more
- Partner with engineering to define product specifications, design features, and deliver new functionality to customers
- Drive cross-functional execution across Finance, Risk, GTM, Engineering, and third-party vendors to deliver scalable, secure, and user-friendly systems
- Define and deliver against outcomes—with a strong focus on metrics, speed, and business impact
- Partner across technical program management, IT, finance, legal, and support teams to ensure successful go-to-market for new product initiatives
- Iterate on the core billing and payments infrastructure in partnership with Finance, Sales, Support, and Engineering, balancing business needs with long-term platform scalability
- Partner with other Figma product teams to power new monetization efforts and unlock sales levers
- Drive planning and prioritization, defining and tracking key metrics, and work closely with engineers to define feature functionality and execute against the roadmap
- Engage with external customers and internal partner teams to gather product requirements and feedback through discussions, presentations, and preview programs
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Required:
- 8+ years of product management experience, ideally with billing/payment platforms for cloud products/services
- Passion and ability to decompose ambiguous problem areas, strong analytical skills, technical depth and customer-focused mindset
- Track record of delivering high-impact features from vision to specification to launch and managing multiple simultaneous projects across complex, cross-functional products at scale
- High ownership mindset: You bring urgency, challenge blockers, and know when to escalate or hold the line
- Deep payments fluency: You understand the strategy, incentives, and mechanics behind billing and payments—not just the technical components
- Vendor leadership: You've driven strategic outcomes with partners like Stripe, Zuora, tax tools, and compliance systems
- An excellent communicator, with experience presenting to cross functional stakeholders
- Have a Bachelor's degree in Computer Science, Engineering, or equivalent experience
- Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements.
Desired:
- Have deep user empathy for both internal and external customers
- You're an excellent verbal and written communicator. You're able to zoom in and out effortlessly based on the audience. You can rally and motivate a team behind a bold vision.
- Have an affinity for the fast-paced, changing environment of a start-up, a sense of humor and get-it-done personality
Location
- This role will be <remote, and based in British Columbia, Canada.
The estimated pay ranges for this role are as follows:
- Based in British Columbia. : $142, 800 CAD - $175,800 CAD
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
