Who Are We?
Faithful Pet Memorial (FPM) is the first pet aquamation (or water-based cremation) service in the City of Toronto and is the primary aftercare provider for Midtown Mobile Veterinary Hospice Services (MMVHS), Toronto’s largest mobile vet practice focused exclusively on end-of-life care. FPM was established to provide MMVHS clients and pet parents across the GTA with an eco-friendly alternative to traditional flame-based cremation and burial. Families can rest assured that their beloved pets will remain in our care throughout the entire end-of-life process.
Role Summary
We are seeking a compassionate, dependable, and detail-oriented individual to join our team as an Aftercare Associate. In this role, you will play a vital part in ensuring pets are handled with the utmost respect and dignity throughout their end-of-life journey and that their families’ wishes for memorialization are fulfilled with care. This position involves a combination of respectful transport of deceased pets from homes and veterinary clinics, operation of aquamation machines and associated equipment, and administrative responsibilities.
Work Environment & Schedule
- This role will include regular weekday shifts (8am-4pm) and occasional weekend shifts (Saturday 10am-2pm)
- Work will be performed both in the field (driving to client/vet homes and veterinary clinics across the GTA) and at our aquamation centre at 181 Weston Road in Toronto, ON
- Exposure to highly emotional situations and deceased pets is a regular part of the role
Key Responsibilities
- Safely and respectfully transport deceased pets from veterinary clinics and/or homes to our aquamation centre using a company vehicle
- Gently receive and care for deceased pets, ensuring accurate identification and documentation at all times, respectful handling and timely return of remains
- Operate and monitor aquamation machines and related equipment, following all established health & safety protocols to ensure a safe, dignified, and compliant process
- Support our pet memorial artist in preparing keepsakes such as urns, paw prints and fur clippings as needed, ensuring accuracy and attention to family requests
- Maintain cleanliness, organization, and respectful atmosphere in all areas of the facility, including the comfort room
- Communicate with families and veterinary partners with empathy, professionalism, clarity and kindness at all times
- Participate in team meetings and contribute to a supportive, compassionate, and collaborative work culture
Qualifications:
- You are a highly organized and detailed oriented person who is great at understanding processes and following them to a tee, as there is no room for error in what we do.
- You enjoy driving and navigate the streets of the GTA with ease. Must have a valid Ontario G class driver’s license with at least 3 years of driving experience and a clean driving record.
- Physical ability to lift and move deceased pets up to 75lbs (minimum).
- Ability to communicate in an understanding, empathetic and sincere manner, along with a strong command of the English language (both verbal and written).
- Comfortable working both independently, as well as part of a small, tight-knit team.
- Ability to maintain composure and professionalism in emotionally challenging situations.
- Emotionally resilient and capable of working around grief and loss.
- Adherence to ethical standards and upholding the highest levels of integrity, treating all pets with dignity and respect.
- Prior experience in pet care, veterinary, or funeral services is an asset, but not required
If this role sounds like something that you would be interested in, please make sure to include a cover letter with your application. You can reach us at [email protected]
Job Type: Full-time
Experience:
- Driving: 3 years (required)
Language:
- English (required)
Work Location: In person
Expected start date: 2025-09-15
