Patient Care Coordinator - Vaughan

About the job:
Join our team as a Patient Care Coordinator!
Are you passionate about helping clients? Do you thrive in a dynamic, supportive environment where your contributions matter? If this sounds like you, MD Direct is the place for you.

Who we are:
Founded in 2008, MDDirect is leading the way for personalized, proactive and preventative health care. Our health care on Demand program is our unique approach to patient care and is designed to pick up where other executive health clinics leave off.
Our key value is providing warm, caring and compassionate service to all of our clients at every point of contact.
What you’ll do:

• Maintains patient confidentiality at all times
• Demonstrates a strong commitment to customer service at every patient encounter
• Upholds the Centre’s code of conduct, treating all patients, staff, and providers with courtesy and respect
• Demonstrates ability to diffuse confrontations with patients and others
• Demonstrates the ability to work with other staff members
• Adheres to all facility safety regulations and maintains a safe working environment
• Accepts responsibility for own work and asks for help when unsure of proper course of action
• Ensures the proper use of office resources
• Demonstrates ability to handle multiple tasks, set priorities, and meet deadlines

• Arrange for and expedite referrals to outside providers, including out-of-country providers
• Manage patients’ expectations regarding access to medical services in Ontario
• Liaise with physicians to support timely and appropriate referrals
• Schedule in-office appointments and annual physicals [CPX] when required
• Speak with telephone callers to acquire contact information for those who desire information about clinic offerings
• Assist with preparing charts for insurance requests and transfers of records when required

What you’ll need:

• Minimum 4 years Medical Office experience
• Knowledge of Medical terminology is an asset
• Ability to multi task and effectively manage the tasks assigned
• Excellent written, verbal and electronic communication skills
• Attention to detail
• Knowledge of computer essentials (Word, Excel, Outlook)
• Previous experience with PSS (EMR) and OCEAN MD is an asset
• Ability to effectively manage assigned duties by the Director of Client success as well as exercising mature and sound judgement

This is a full-time position primarily scheduled between Monday-Friday 8:00am-5:00pm. The position is on site and in person.

Ready to apply? We would love to hear from you!

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