PURPOSE:
KEY RESPONSIBILITIES:
- Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
- Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
- Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
- Completes customer sales transactions (cash, credit, debit, etc.).
- Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
- Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
- Help to support and create a team environment by respecting co-workers.
- Adheres to adidas’ brand values and Sales Associate competencies.
- Assist with telephone duties.
- Adheres to company policy and procedures relating to inventory control.
- Other duties as required by store management.
KNOWLEDGE SKILLS AND ABILITIES:
- Must possess and consistently exhibit the competencies relative to the position.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.
- Ability to exercise good judgment and decision-making skills.
- Demonstrate excellent verbal and written communication skills.
- Demonstrate excellent customer service.
- Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
- While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
- Must be proficient in English & French (verbal and written)
QUALIFICATIONS:
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
