Summary
We are looking for a Parts Specialist to join our team. In this role, you will be responsible for our in-store inventory based on the most common service needs of our customers, and order out-of-stock items through our wholesale suppliers as needed. The specialist will provide estimates on the cost of parts to customers before ordering them and complete detailed purchase orders so that we can reconcile our accounts with external suppliers once the parts are delivered.
The Parts Specialists uphold the dealership’s standards and values so that the customer is fully satisfied through every interaction with the parts department. As a team player, the Parts Specialist fosters excellent relationships with personnel in all areas of the dealership.
The Details
Develops and Maintains Strong Relationships with Customers:
Greet customers on the phone or in the Dealership promptly and courteously.
Locate parts using our in-house inventory system
Order out-of-stock items
Provide cost estimates to potential customers
Issue purchase orders to external suppliers
Adaptable to work evening and weekend shifts as scheduled.
Parts Experience
Maintains required data for parts inventory, shipments and deliveries.
Identify the parts needed for customer vehicle based upon historical and customer-driven data.
Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
Provide repair and maintenance recommendations to the customer where appropriate
Education & Experience
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset
- A fundamental understanding of automotive mechanical fundamentals.
At Taylors, we strive for total customer satisfaction. Be a part of our quality-driven team.
