Job Title: Parts Specialist
Location: Bay 3, 5815 40th St SE, Calgary, AB
T2C 2H6 Canada
Department: Operations / Service
Employment Type: Full-Time
About ODRA Sweepers
ODRA Sweepers is a fast-growing manufacturer of chassis-mounted mechanical street sweepers, with operations across North America (US & Canada). Our machines are known for their durability, simplicity, and low total cost of ownership. With growing demand in the U.S. market, we’re expanding our footprint, and we need dependable, hands-on team members to help us keep operations moving smoothly.
About the Role
The Parts Specialist is responsible for providing exceptional customer service by assisting walk-in clients, answering phone inquiries, and processing parts orders. This role is crucial in ensuring that customers and internal teams receive accurate parts information and timely service. The position also supports basic inventory and warehouse duties as needed.
Key Responsibilities:
Customer Service & Sales Support:
- Greet and assist walk-in customers and service technicians with parts requests
- Answer incoming calls and respond to parts inquiries in a professional and timely manner
- Look up and identify correct parts based on customer needs, machine models, or service records
- Prepare and process orders, generate invoices, and coordinate with service and sales departments
- Maintain detailed knowledge of ODRA’s product catalog, equipment models, and parts compatibility
- Build and maintain relationships with customers through outstanding service
Inventory & Order Management:
- Check parts availability and advise customers on backorders or alternatives
- Receive incoming parts shipments and inspect for accuracy and quality
- Assist with stocking, labeling, and organizing parts in the warehouse
- Perform cycle counts and support inventory control activities
- Notify management of low-stock items or frequently requested parts
Administrative & System Tasks:
- Use internal software systems (ERP, inventory, or CRM) to manage orders and inventory
- Ensure proper documentation and tracking of all transactions
- Create or update part numbers and descriptions in the system when needed
- Process returns and warranty claims following company guidelines
Qualifications:
- High school diploma or equivalent (post-secondary education in automotive/heavy equipment fields is an asset)
- 2+ years of experience in a parts, service counter, or customer-facing role (equipment or automotive industry preferred)
- Excellent interpersonal and communication skills (verbal and written)
- Strong attention to detail, organization, and multitasking ability
- Proficient with Microsoft Office and parts/inventory systems
- Ability to lift up to 50 lbs. and work in a warehouse environment when required
What We Offer
- $18 - $23 hourly wage range depending on skills and experience
- Full benefits package
- Consistent Monday–Friday schedule
- Hands-on training and development
- Opportunities to grow within a fast-paced and expanding organization
Job Type: Full-time
Pay: $18.00-$23.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Work Location: In person
