We’re Hiring! Part-Time Advocate / Front Desk Staff
Are you passionate about making a difference in the lives of those experiencing homelessness and marginalization? Advocate Connections is seeking a dedicated Advocate / Front Desk Staff Member to join our team.
This is more than a front desk role, you’ll be the first point of contact for unhoused community members seeking help, while also stepping into an advocacy role to support individuals in navigating complex systems and breaking down barriers.
What We’re Looking For
We’re looking for someone with both advocacy skills and a welcoming front desk presence.
Qualities of a Strong Advocate:
Empathy & Compassion – Genuine understanding without judgment
Active Listening – Making people feel heard and respected
Problem-Solving Skills – Creative and resourceful in urgent situations
Knowledgeable – Familiarity with housing, social services, mental health supports, and government systems
Persistence – Willingness to push through red tape for clients
Cultural Sensitivity – Respect for diverse backgrounds and identities
Confidentiality & Integrity – Building trust through professionalism
Calm Under Pressure – Staying grounded during intense situations
Advocacy & Communication – Skilled in speaking, writing, and advocating on behalf of others
Empowerment-Focused – Helping individuals build on their strengths and independence
Qualities for Front Desk Support:
Welcoming Presence – Friendly, approachable, and non-judgmental
Patience – Supporting individuals who may be overwhelmed or distressed
Clear Communication – Explaining processes simply and respectfully
Organizational Skills – Managing calls, visitors, schedules, and records smoothly
Discretion – Handling sensitive information with professionalism
Boundaries with Compassion – Caring while maintaining professionalism
Team Player – Working alongside advocates, volunteers, and board members
Adaptability – Responding quickly to unexpected needs or crises
Crisis Sensitivity – Knowing when to de-escalate or seek additional support
Respect for Dignity – Treating every individual with worth and respect
Summary of Roles & Responsibilities
- Serve as the first point of contact for community members seeking support, creating a welcoming, safe, and respectful environment
- Provide front desk support: answer phones, manage schedules, greet visitors, and maintain records with professionalism and discretion
- Step into an advocacy role by assisting individuals experiencing homelessness and marginalization in navigating housing, social services, mental health supports, and government systems
- Build and maintain supportive relationships with community members while upholding compassion, respect, and empowerment
- Respond calmly and effectively to crises, including de-escalating situations and connecting individuals with appropriate resources
- Collaborate with the Advocate Connections team of volunteers and board members to ensure smooth daily operations and strong community support
Qualifications
- Post-secondary education in Human, Community, and/or Social Services (e.g. SSW, CYC, DSW) is an asset but not required
- Experience in advocacy, front-line support, or administrative/front desk roles preferred
- Demonstrated empathy, compassion, and active listening when working with vulnerable populations
- Strong problem-solving, organizational, and communication skills (verbal and written)
- Ability to maintain confidentiality, integrity, and professional boundaries
- Adaptability and resilience when supporting individuals in high-stress or crisis situations
- A team player who is also capable of working independently
- Lived experience, multilingualism, and/or knowledge of housing, poverty, and social service systems are considered strong assets
Requirements
- Current Police Vulnerable Sector Check (or willingness to obtain)
- Standard First Aid & CPR, Level C with AED training is an asset
- Ability to meet the emotional and organizational demands of a fast-paced advocacy environment
- Commitment to Advocate Connections’ values of compassion, respect, equity, and empowerment
At Advocate Connections, we believe in compassion, respect, and empowerment. Every day, we walk alongside individuals facing housing insecurity, poverty, and systemic barriers.
We are a 100% volunteer-run organization that understands the commitment this position holds. Thanks to the generosity of our donors, we are proud to offer this as a paid role, recognizing the value and dedication required to support our community.
This is your chance to be both the welcoming face of our office and a strong advocate for those whose voices are too often overlooked.
Position Details:
Part-Time: Monday–Friday, 9 AM–3 PM
Wage: $20/hour
Location: 785 Dundas street, London, On
Start Date: September 2, 2025
How to Apply
Please send your resume and a short cover letter to [email protected]
with the subject line: “Advocate / Front Desk Application.”
or drop off in person at 785 Dundas street Monday to Friday between 9am and 3pm.
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 20 – 30 per week
Experience:
- Advocacy : 1 year (required)
Licence/Certification:
- CPR Certification and Standard First Aid (required)
- Vulnerable Sector Police Check (required)
Work Location: In person