Position Summary
Under the general direction of the Operations Manager (s), this position is responsible for overseeing the day-to-day activities of the Food & Beverage operations at a multi-venue location. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Oversees the F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
- Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
- Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
- Assists with the screening and selection of new hires; organizes and tracks training progress
- Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
- Orders front of house supplies as required; may participate in monthly inventory count
- Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter, Cashier)
- Offers F&B expertise to internal and external customers
- Liaises and communicates effectively with all appropriate operational departments and team members
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and vendors
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Manages other initiatives as required
Education and Qualifications
- High School diploma; Post Secondary education in hospitality or suitable combination of education and experience
- Food & Beverage experience
- Minimum of 1 year of experience in a leadership or supervisory role
- POS experience
- WHMIS an asset
- Ability to successfully obtain a Gaming License
- Ability to successful obtain a Smart Serve Certificate
- Ability to successfully obtain a Food Handlers Certificate
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Computer literacy in MS Office
Work Environment Considerations
- Regular office, restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours
Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
