Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
Overnight Reservations & Royal Service Agent
Your knowledge of the hotel when responding to guest telephone calls, emails and text messages will prove you truly are a Fairmont professional. As a Reservations & Royal Service Agent, effective and engaging communication is the key.
This is a full-time, permanent role, starting in the immediate future.
Starting Rate of Pay: $23.50 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.90
Job Duties Include:
- Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
- Assist all external and internal callers and redirecting if/when necessary
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Liaise and maintain excellent relationships with other hotel departments as required
- Book and enter room reservation requests using the Property Management System
- Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Qualifications
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Previous Opera experience an asset
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf passes
Additional Information
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
