Duties:
The Senior Organizational Change Manager (Change Manager) develops and implements change management strategies & training programs to support the adoption of the new system. The role ensures a smooth transition, promotes user engagement, and prepares staff for new business processes.
Reporting to the Director, the Change Manager works with internal teams, stakeholders, and vendors to deliver change plans, communications, and training materials.
They lead and coordinate change efforts, supporting staff in moving from the current to future state, driving user adoption, minimizing operational disruption, and ensuring the organization maximizes the benefits of the new system. They play a pivotal role in ensuring smooth adoption of the new system across the organization and fostering a positive user experience.
The role requires strong understanding of team dynamics, communication, and change implementation. The ideal candidate excels in fast-paced environments, manages multiple priorities, solves problems effectively, adapts well to ambiguity. The ideal candidate also has experience with CRM and financial systems, and financial/accounting processes in order to support effective training and change.
Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications
Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.
Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams).
Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc)
Experience developing effective communication materials for stakeholders.
Experience developing training deliverables (e.g., training strategy, plans, training program, training needs analysis, etc)
Experience developing user-friendly training materials for in-person, virtual and self-paced training.
Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 5 years related experience
Experience facilitating change management or training in any one of the following: Customer relationship management (CRM), Case management, ERP, banking, accounting, financial based systems or related systems (e.g., Microsoft Dynamics CRM, Microsoft Dynamics Finance, etc.) for at least 1 project
Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting 100+ staff.
Demonstrated experience working as Trainer on at least 1 project in a large organization or public service environment, impacting 100+ staff.
Experience defining and measuring project change success metrics and progress.
Experience developing and delivering communications and presentations at multiple levels of an organization. (eg. Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users)
Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc).
Experience developing learning outcomes and assessing student understanding and success.
Experience fostering effective working relationships with leadership and stakeholders.
Experience in change risk management.
Experience leading and facilitating meetings with stakeholders at all levels.
Experience using MS Office 2016 products or higher versions.
Experience working in or for the public sector.
Experience using SharePoint 2016 or higher
