Organizational Change Management Specialist
Term ending in October 2026
Alcool NB Liquor
Essential role information
Title: Organizational Change Management Specialist
Language requirement: Spoken and written competence in English and in French
Location: Based out of the Galileo Office in Fredericton, NB – remote work is possible
Duration: term ending in October 2026
Closing: August 7, 2025
Who we are
As one of Atlantic Canada’s Top Employers for 2025 ANBL is proud of the people-first culture we’ve built together with our team members and the passion our team brings to work every day.
Alcool NB Liquor (ANBL) is a provincial Crown corporation responsible for the purchase, importation, distribution, and retail activity for all beverage alcohol in the province. We are passionate about our purpose of giving back to New Brunswickers by responsibly enhancing occasions, providing a superior service experience to our customers, spending time in our communities, and fostering strong relationships with our industry and vendor partners.
Cannabis NB (CNB), our sister company, also a provincial Crown corporation, manages retail cannabis sales for the province, providing a range of safe, legal products. The core focus of our retail model is ensuring the thriving cannabis industry developing in New Brunswick is safe and responsible. At CNB, our goal is to deliver a world class customer experience built on good information, a safe high-quality product offering and a highly trained and engaged team. Our mandate is public education and protection, and everyone at Cannabis NB is committed to it.
Every year, we return 100% of profits to the Government of New Brunswick to benefit of all New Brunswickers. As a provincial Crown corporation, we serve the public and licensee community through a network of corporate retail stores and private retail operators. Our mandate is to responsibly manage a successful business for the people of New Brunswick and to deliver the best value for your investment in us.
Corporate Social Responsibility at ANBL
At ANBL, we take our social responsibility seriously. With our Corporate Social Responsibility Strategy to guide us, we are committed to:
- Responsible selling through our CHECK 30 program, which specifies that customers who look younger than 30 will be asked for valid photo identification.
- Food security through our partnership with Food Depot Alimentaire to help get more food to the New Brunswickers who need it.
- Helping New Brunswickers get home safely through our Safe Ride program, providing FREE transportation at ANBL-sponsored events.
None of these efforts would be possible without the more than 800 team members who are the lifeblood of our organization and choose ANBL as their employer.
What's in it for you?
Being part of the ANBL team means being part of an organization that values its employees, where everyone has a voice and uses it in the best interest of the organization and our people. We are all proud of what we contribute to the betterment of our province, and we take that responsibility seriously.
In addition to offering a market competitive salary, we ensure that our employees can enjoy work-life balance by offering a comprehensive benefits package, including medical, dental and a generous pension plan. Employees also have access to a Health Spending Account or Wellness Subsidy, and opportunities to utilize flexible work arrangements, such as remote or hybrid work.
At ANBL we value the growth of our employees both personal and professional. We offer various types of external and internal development activities, including a robust internal Leadership Development Program.
About the Organizational Change Management Specialist role
Alcool NB Liquor is currently going through an exciting multi-year business transformation project, including the implementation of Microsoft D365 and a new ecommerce platform.
We are seeking an Organizational Change Management Specialist to support the organizational change management strategy and communications plan for our business transformation project. Reporting to the Organizational Change Management Lead, they will act as a Subject Matter expert to drive faster adoption, greater utilization, and higher proficiency on changes impacting employees, and coach leaders to support change management activities throughout the project and during steady state and beyond.
The Organizational Change Management Specialist will execute an organizational change management strategy, including an external and internal communications plan, training plan, and resistance management plan. The Specialist brings a structured approach to people-side changes, with a focus on changes to business processes, systems, technology, job roles, and organizational structure. They are continuously monitoring change readiness to provide feedback, address performance gaps, and celebrate success.
Responsibilities include
- Collaborating with project teams to integrate change management activities into project plans
- Establishing and nurturing relationships with external stakeholders (agents, licensees, grocers, local producers) to facilitate change adoption.
- Partnering with the project team and Sustain to align messaging and drive unified change campaigns across all customer-facing channels
- Conducting readiness assessments for stores, marketing, category management, and external stakeholders, evaluating results and presenting findings to stakeholders
- Leading external stakeholder forums, feedback sessions, and Q&A events to capture insights and address concerns proactively
- Collaborating with internal teams to ensure internal and external partners receive timely information, training, and support
- Tracking and reporting on external stakeholder engagement metrics, using data to refine strategies and improve adoption rates
- Identifying potential and anticipated resistance, and developing mitigation plans
- Providing status reporting regarding the state of Change Management
- Identifying and triaging risks related to Change Management and supporting the issue resolution process
What do you need to be successful?
- Post secondary education in a relevant discipline
- While a formal degree or diploma is preferred, we value practical experience and are open to considering candidates with equivalent experience in lieu of educational qualifications.
- Previous experience participating in organizational change management activities, preferably in an ERP implementation
- Deep understanding of store operations, merchandising, in-store processes, and the unique challenges of physical retail environments
- Hands-on experience engaging and partnering with external stakeholders such as convenience stores, restaurants, bars, grocers and local producers
- Understanding of organizational change management best practices, ideally in a retail environment
- Experience supporting the development and execution of change management deliverables.
- Excellent communication skills to present roadmaps, strategies, and escalated issues to stakeholders
- Ability to summarize complex data and visualize it in easy-to-understand formats
- Strong strategic thinking, analytical skills, and attention to detail.
- Basic proficiency in Microsoft Office 365 (Power Point, Excel, Teams, etc.)
Would be an asset if you had:
- Relevant certifications, including Prosci ADKAR, CCMP, etc.
- Understanding and knowledge of adult learning principles
- Familiarity with project management approaches, tools, and phases of the project lifecycle
Key Competencies
- Ensures Accountability: Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.
- Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
- Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, readily includes people and ensures their efforts are recognized; seeks to learn from their success. Ensures that people understand exactly why the work is important and meaningful.
- Balance Stakeholders: Anticipates and balances the needs of multiple stakeholders. For example, ensures that own efforts meet the needs and requirements of internal and external stakeholders. Works to identify all relevant issues and satisfy the interests of multiple stakeholders during the decision-making process.
- Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly
Language competencies
- Bilingualism in both official languages is required
Work location:
- The Galileo Office is located in Fredericton, New Brunswick.
- The successful candidate must be based in New Brunswick, remote work is possible.
- Semi-regular travel for meetings and project work may be required.
Note
- Only candidates with legal authorization to work in Canada will be considered
- Accommodations may be provided to candidates upon request, in all aspects of the selection process.
How do I join the Team?
Share your resume with us through our online application system.
Report job
