Do you enjoy helping customers succeed with software? Are you ready to drive digital adoption and improve onboarding processes for a global customer base?
In this role you will onboard new customers and create programs to ensure that they get value out of Vectorworks within their first 90 days. You will collaborate with cross-functional teams to develop and deliver impactful learning paths targeting specific personas in the Architecture, Landscape and Entertainment industries. You will also develop tailored onboarding experiences for key accounts.
The Customer Engagement team takes care of customers in North America, Europe, and Canada throughout their customer journey to ensure that they effectively use Vectorworks software by focusing on onboarding, nurturing, and retention strategies.
During this role you will:
- Lead end-to-end onboarding for new customers, ensuring successful software setup and configuration of their Vectorworks accounts.
- Conduct training sessions, onboarding meetings, and Q&A to help customers replicate and optimize workflows.
- Serve as the primary point of contact for new users, guiding them through their early experience and certification paths.
- Collaborate cross-functionally with Sales, Support, Product Marketing, and Professional Services to align onboarding with customer needs.
- Share helpful resources like tutorials, documentation, and videos to promote user adoption.
- Track onboarding progress and maintain accurate records in the CRM or Customer Success platform.
- Identify and escalate issues to ensure a smooth and timely resolution for customers.
Here is what success looks like:
- Confident ownership of multiple onboarding projects, delivered with consistency, accuracy, and attention to detail.
- Clear and empathetic communication that builds trust and drives customer engagement across industries.
- A proactive, problem-solving mindset that anticipates challenges and ensures smooth onboarding experiences.
- Effective collaboration across cross-functional teams while independently managing responsibilities and timelines.
- Comfort with leveraging technology, including AI tools, to improve onboarding outcomes and internal processes.
- Demonstrated ability to align onboarding strategies with customer success goals, leading to high satisfaction and retention.
A background with Vectorworks or similar 3D design or CAD software in an academic or professional setting is preferred but not required. We are looking for someone that is ready to get up to speed quickly.
Who We Are
Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to design without limits.
Our Core Values
Our values define our fundamental beliefs as a company to guarantee that our employees and customers alike are celebrated for not just their abilities but who they are as individuals.
Inclusion – Collaboration – Balance – Innovation
Click here to learn more about how we live out our values.
Check out our Glassdoor page to learn more about life at Vectorworks.
Compensation:
Annual base salary of 50,000 – 60,000 USD. Eligible for company performance bonuses.
Salary offer is determined by evaluation of candidate skills and experience during the interview process based on the criteria outlined in the job advertisement above.
Benefits:
- 15 days of Paid Time Off (PTO) per year. At 5 years of employment this goes up to 20 days of PTO.
- 9 paid holidays and a holiday break for non-essential employees in December.
- 5 days of Volunteer Time Off
- 3 days of Summertime Leave
- 3.5% employer 401k contribution matching
- 4 weeks of paid Parental Leave
- Medical, Dental, Vision
- Short/Long Term Disability
- Pet Insurance
- Tuition Re-imbursement up to $5,250 per year
- Employee discount programs
Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer
NOTE: Women and minorities are less likely to apply to jobs if they do not feel they fit the job description in totality. Each individual has a unique combination of skills. If you do not check all the boxes, we still encourage you to apply.
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