Overview
We are seeking a highly organized and customer-focused Office Administrator/Customer Service Representative to join our team. This role is essential in ensuring smooth office operations and delivering excellent service to our customers. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls, respond to customer inquiries, and provide accurate information about our moving services.
- Schedule and confirm moving appointments, ensuring efficient coordination with the operations team.
- Process customer bookings, generate invoices, and manage billing and payments.
- Maintain and update customer records, ensuring accuracy in documentation and data entry.
- Handle customer concerns and resolve issues professionally to ensure a positive experience.
- Assist with administrative tasks, including filing, email correspondence, and general office organization.
- Support sales efforts by providing quotes, following up on leads, and converting inquiries into bookings.
- Collaborate and communicate with crews/movers to improve daily operation efficiency and customer satisfaction.
Skills/Qualifications:
- Previous experience in customer service, office administration, sales or a similar role.
- Strong communication and interpersonal skills.
- Utilize Google Suite for document creation, organization, and collaboration with team members.
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to handle stressful situations and maintain professionalism.
- Support financial tasks using QuickBooks, including invoicing and tracking payments.
- Collaborate with other administrative staff to streamline processes and improve efficiency.
- Experience in the moving or logistics industry is a plus but not required.
We offer an excellent working environment, full benefits, and a competitive hourly wage with potential for growth. If you are a proactive and customer-oriented professional looking for a rewarding opportunity, we’d love to hear from you!
Job Types: Part-time, Seasonal
Pay: $18.00-$19.00 per hour
Expected hours: 20 – 28 per week
Schedule:
- Day shift
Work Location: In person
