Key Responsibilities: Reporting to the operations and office manager. Answer and direct incoming phone calls and respond to company emails in a timely and professional manner. Various forms of data entry and coordinating logistics for orders and promotions.
In this Full-Time office administrator position, you will:
- Perform general administrative duties as required to support the operations team
- Prepare order documentation packages to support administrative staff and managers
- Data entry: Ensuring accurate entry of all orders with complete details including date, shipping information, customer, products required, etc.
- Answer and direct incoming phone calls and respond to company emails in a timely and professional manner
- Communicating and coordinating with warehouse staff on a daily basis
- Preparing paperwork for shipping processes
- Communicating with stores, pack and send marketing materials in a timely manner, follow up order status, resolve any logistic issues.
- Follow up with stores on samples
- Order entry, keep a record of store credits/ASTRO. Familiar with Shopify system.
- Support project, sales, operations, and accounting teams
- Order office supplies as needed, and general office needs.
- Support all internal and external office documentation including filing, tracking, and distribution
- Coordinate supplies, event logistics, Promotions
- Inputting credits accurately into the system.
- Contact and coordinate with carriers
- Promptly notifying relevant personnel of any shortages or delays.
- Additional duties as assigned.
What You Bring:
- 2+ Years of Administrative/Operations experience
- Basic to advanced knowledge of logistics, including cross border, import/export would be considered a significant asset
- Ability to prioritize tasks & meet deadlines in a fast-paced environment while maintaining attention to detail
- Excellent communication skills: written & verbal
- Strong Microsoft Office skills (Word, Excel, PowerPoint).
- Comfortable with tech tools and troubleshooting, such as EDI system, Shopify (preferred).
- Excellent time management ability
- A collaborative spirit and the ability to work independently.
- Capable of working through high-volume periods
- Basic knowledge of Accounts Receivables and Accounts Payable would be considered an asset.
- Customer service experience and the ability to exercise good judgment in dealing with customer-related issues
- Ability to communicate effectively with clients, customers, colleagues, and staff.
- Strong attention to detail including high level of accuracy and speed with data entry.
- Familiarity with logistics and supply chain management software
- Knowledge of relevant regulations and compliance standards including customs regulations, safety standards, and environmental policies
- Valid BC driver’s license and reliable transportation
Working Conditions:- This is an in-office position, between the days and hours of Monday to Friday (8:30am-4:30pm), with flexibility to attend physicians schedules
Ability to commute/relocate:
White Rock, BC: Reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (preferred)
Language:
English (required)
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Administrative/Operations: 2 years (preferred)
Language:
- English (preferred)
Work Location: In person
