Night Operations

The Night Operations position is responsible for overseeing all Dispatch, Planning, and Customer Service activity for their assigned shift. The focus of Night Operations is the identification and resolution of all non-routine or time-sensitive issues that arise after regular business hours. The Night Operations staff must display sound judgment and involve other operations staff in the resolution process, as they deem necessary. Must be well organized, an excellent communicator and have a keen sense of timeliness.

Specific Responsibilities include:

• Identify and resolve all non-routine, time-bound operational issues occurring afterhours.
• Prioritize tasks based on sensitivity (emergency, non-routine, routine) and respond accordingly.
• Interface with Dispatch, Planning, Customer Service and other functional business units to ensure customer and driver satisfaction.
• Manage all afterhours inbound/outbound satellite, telephone, email, and in-person communications for City and Highway operations.
• Document and report all customer service, planning, and driver-related issues to the appropriate departments/personnel.
• Manage all incoming inquiries and provide excellent customer service according to Bison standards.

Our Ideal Candidate will possess:

• Must have prior dispatch experience in order to be considered for this role.
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator, and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving, and planning abilities.
• Ability to multitask and to thrive in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Proven analytical and critical thinking skills.
• Excellent problem-solving abilities.

Shift: Thu, Fri and Sat with an alternating Wed from 18:00-06:00.

This job is classified under NOC Code: 14404.

Bison Transport is committed to Diversity and Inclusion in the Workplace.