At Mobility 1st, we are looking for an enthusiastic and compassionate Mobility Product Expert / Retail Sales Professional to join our team. As an Ostomy/Incontinence Specialist, you will play a critical role in helping customers with specialized mobility needs. This position is ideal for someone passionate about improving the lives of others and who wants to be a trusted advisor to clients facing unique challenges.
In this role, you will become an expert in the products and services we offer, particularly in the Ostomy and Incontinence product categories. You will provide expert advice, assist with product selection, and ensure our clients receive the support they need both during and after the sale. The focus is on personalized service, and your goal is to help clients make informed decisions that significantly improve their quality of life.
This is an opportunity to grow and develop your sales career while working with a supportive team and gaining valuable experience in a specialized area of retail. If you’re ready to take the next step and become an expert in the mobility and healthcare industry, we’d love to hear from you!
ABOUT MOBILITY 1ST LIMITED:
Mobility 1st is a trusted retail store in London, specializing in products and services that assist individuals with mobility and health-related needs. We carry a wide range of products, from Mobility Scooters and CPAP Equipment to Ostomy Supplies, Incontinence Products, Softub Hot Tubs, Rollators, Wheelchairs, and more.
Explore our online properties:
- Mobility1st.ca
- YourCPAPStore.ca
- OstomyCareCanada.ca
Though we offer online shopping, most of our sales happen in-store where we build direct relationships with our customers. Our primary customers are older adults who value one-on-one service, especially for important purchases like Ostomy and Incontinence products. As a small business, we value teamwork and are focused on expanding, improving lives, and having fun along the way.
WHAT YOU’LL BE DOING:
As a Mobility Product Expert / Retail Sales Professional - Ostomy/Incontinence Specialist, your key responsibilities will include:
- Become a Product Expert: Gain in-depth knowledge of our Ostomy and Incontinence products to offer expert guidance to customers.
- Customer Service Excellence: Be the face of Mobility 1st, providing exceptional customer service, and answering inquiries in person, by phone, email, or chat with professionalism and care.
- Consultative Sales: Work closely with customers to help them select the right products that meet their specific needs, offering personalized advice and solutions.
- Problem Resolution: Address customer concerns related to product fit, usage, or functionality, ensuring quick and satisfactory solutions.
- Track & Prioritize Issues: Keep accurate records of customer inquiries and issues, prioritizing those with the highest urgency and impact.
- Team Collaboration: Work with the team to streamline processes, improve customer service, and share knowledge on best practices.
- Social Media & Marketing Support: When possible, assist in promoting our brand via social media and online campaigns, showcasing your product expertise.
IDEAL CANDIDATE:
We are looking for someone who:
- Has a Passion for Sales & Helping People: You’re motivated to sell but also genuinely interested in making a positive impact on the lives of our customers.
- Expert in Product Knowledge: You’ll become an expert in the Ostomy and Incontinence product lines and enjoy staying up-to-date on industry trends.
- Fluent in English (French a Plus): English fluency is required; French is a nice bonus.
- Quick Thinker & Multitasker: You can handle multiple priorities in a fast-paced environment, always keeping the customer at the forefront.
- Customer-Focused & Positive Attitude: You have a customer-first mentality and are excited about the opportunity to grow in your career.
- Excellent Communication Skills: You are a great listener and communicator, able to engage customers with sincerity and professionalism.
- Detail-Oriented: You take pride in ensuring that each customer gets the best possible service and that no detail is overlooked.
- Problem-Solver: You thrive when presented with challenges and are motivated to find solutions that meet the customer's needs.
- Team Player: You collaborate well with others to ensure the success of both the team and the business.
WHAT WE OFFER:
- A supportive, team-focused, and inclusive work environment.
- A no-commission sales structure, meaning you can focus on providing excellent service, not just closing sales.
- 4% vacation pay accrued over time.
- Regular time off: Every Sunday off and flexible weekday days off, most Saturdays
- Health benefit spending account (can roll into RRSP).
- On-site parking, plus we’re within a couple of blocks of major bus routes.
- Employee discount of 25% on products.
Job Types: Part-time, Permanent
Pay: $18.00 per hour
Benefits:
- Dental care
- Designated paid holidays
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- London, ON N5W 2M7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why would you like to be in a sales role?
- What drives you?
- What is the most complicated sale you have completed and why? If you have not done sales, what is the most complicated purchase you have made and why?
- If you have done sales before, what makes you a good salesperson? If not, what do you think will make you a good salesperson.
- This is a part time role, heavy hours in the summer, less over the winter, most Saturdays. Would that work for you?
- Are you available 9-530 Monday to Friday, 10-5 Most Saturdays, and off every Sunday - up to 5 Shifts a week
Experience:
- Retail: 1 year (preferred)
Work Location: In person
