The New Vision Family Health Team (FHT) is seeking a full-time (1.0 FTE), permanent Medical Receptionist .
Located in the Kitchener-Waterloo region, the New Vision Family Health Team delivers comprehensive, team-based primary care through a collaborative interdisciplinary approach. Our team includes 16 Family Physicians and approximately 40 clinical and administrative staff, working together to provide high-quality, patient-centered care. We offer a professional, supportive, and collegial work environment within a spacious facility.
Position Summary
The Medical Receptionist is a key member of the New Vision Family Health Team and is primarily responsible for responding to incoming telephone inquiries and providing patients with accurate information, guidance, and support. This role focuses on booking or rescheduling appointments, assisting patients with questions about referrals and forms, and directing clinical inquiries to the appropriate team members. Working closely with clinical and administrative staff, this position supports efficient communication and ensures a positive and responsive patient experience. As needed, the Medical Receptionist may also assist with reception and administrative duties.
Key Responsibilities
- Answer incoming phone calls in a professional and courteous manner.
- Provide information and guidance to patients regarding forms, referrals, test results and instructions, where appropriate.
- Escalate clinical questions or concerns to physicians, nurses, or other appropriate team members.
- Book, cancel, and reschedule appointments via the electronic medical record (EMR).
- Contact patients to clarify information, relay instructions from care providers, or follow up on outstanding items.
- Liaise with physicians and interdisciplinary team members to support timely patient care.
- Participate in administrative and team meetings and contribute to improvements in workflows and communication processes.
Qualifications and Requirements
- Medical Office Assistant or related certification preferred.
- Current Basic Life Support (BLS) / CPR
- Clear Criminal Record Check with Vulnerable Sector Screening.
- Completion of health screening requirements (MMR, Varicella, Tdap, Hep B).
- Experience in a clinical or health care setting is an asset.
- Strong communication and interpersonal skills, with a patient-first approach.
- Ability to work collaboratively within an interdisciplinary team.
- Proficiency with EMRs and general computer applications.
- Demonstrated attention to detail, critical thinking, and organizational skills.
Compensation and Benefits
- Competitive salary, aligned with qualifications and experience
- Health and dental benefits
- Paid vacation and personal days
- Participation in a pension plan (HOOPP)
- Ongoing professional development opportunities
Why Join Us?
At New Vision Family Health Team, we are committed to providing comprehensive, team-based primary care to our community. By joining our team, you will contribute to improving health outcomes and supporting patients in a welcoming, collaborative environment.
We thank all applicants for expressing interest
in this position; however, only those selected for an interview will be contacted.
