Kirk’s Trail Tire in Lethbridge is looking for an experienced Mechanical Service Writer to join our team. This role is the link between our customers and our mechanics — making sure every job is quoted, scheduled, and completed smoothly.
Key Responsibilities:
- Greet customers and assess their service needs.
- Provide accurate quotes and explain required repairs or maintenance.
- Schedule service appointments and manage work order flow.
- Communicate clearly with customers about timelines and costs.
- Work closely with mechanics to ensure they have the correct parts and information.
- Handle parts purchasing and inventory as required.
- Maintain strong customer service and build lasting relationships.
Qualifications:
- Previous experience as a Service Writer, Service Advisor, or in a related mechanical/automotive role (required).
- Strong customer service and communication skills.
- Solid mechanical knowledge to understand and explain repair needs.
- Ability to organize workflow, multitask, and stay on top of scheduling.
- Experience with parts purchasing and ordering.
- Computer skills for invoicing, quoting, and scheduling systems.
- Valid driver’s license.
What We Offer:
- Competitive wages based on experience.
- Full-time, stable position.
- Health and dental benefits (after probation).
- Supportive team environment.
- Opportunity to grow with a locally owned, well-established shop.
Job Types: Full-time, Permanent
Pay: $18.00-$26.00 per hour
Benefits:
- Dental care
- Extended health care
- Store discount
Work Location: In person
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