At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
This critical role’s mandate is to service all drivers for receiving and shipping at the MDC. The Shipping and Receiving Clerk is responsible for such things as checking in and out appointments, receiving the proper paperwork from the driver, receiving the ASN in HighJump, reconciliation of PO’s/Receipts, ensuring accuracy of BOL’s and other paperwork, and providing the outbound driver with proper documentation upon pickup. The Clerk is also responsible for administrative duties such as ordering supplies, printing badges for employees, and ensuring the correct paperwork is stored for audit purposes.
Core Hours: Sunday to Thursday, 10pm - 6am
What’s in it for you?
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time and day off on your birthday!
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC/R products
- Education reimbursement for employees
- Employee referral program
- Safety shoe reimbursement
What you will do:
Inbound and Outbound Service Dispatch:
- Service Drivers and ensure positive carrier interactions and relations.
- Check in/out all appointments.
- Add PO to an appointment when necessary.
- Coordinate and processes the receiving and shipping documentation including ASN’s, packing slips, BOLs, Seals, QA documentation, and invoices.
- Work closely with Operations to ensure documents are ready per dispatch times
- Troubleshoot and process receiving PO/receipt reconciliation for all appointments in HighJump.
- Work with Inventory Control for any PRB, damaged items, or where reconciliation of a discrepancy is not easily identified.
- Audit documents, such as BOL’s, to ensure they are completed accurately.
- Arranges shipping schedules according to the immediate needs of customers and branches. Consolidates shipments to maintain efficiency.
- Ensure adherence to shipping schedules to maximize efficiency and reduce costs.
- Prioritize and collaborate with internal stakeholders (eg. daily express shipments).
- Respond to incoming customer service requests via phone and/or email.
- Understand the customer needs and respond to them effectively & efficiently.
- Support the operations team and branch in communications with customers.
- Escalate issues to management as required.
Administrative
- Order supplies, such as labels, paper, pens, etc.
- Photocopy/scanning of paperwork.
- Print ID badges for employees.
- Print, distribute, and store load manifests.
- Ensure timely and effective records are kept for all services.
- Work with branch operations to resolve customer service issues.
- Has working knowledges of the city of Toronto and the GTA.
- Reviews the Wolseley fleet routing system.
- Create, generate, and analyze fleet on-time reports and communicate to both externals service providers and branch operations.
General
- Represent the company in a professional manner.
- Abide by all company policies, rules, and regulations.
- Abide by all company safety rules, regulations, and procedures.
- Support corporate programs, goals, and initiatives.
- Support corporate programs, goals, and initiatives.
What you will bring:
- 3+ years’ experience working in a dispatch office as a dispatcher, administrator, clerk, or related role.
- 3+ years’ experience with TMS, Routing, Dispatch and / or GPS Tracking Software is an asset
- Ideally, experience with Dispatch Track, GoFor, Syntax, Geotab, High Jump.
- Excellent organizational skills.
- Basic understanding of Supply Chain Processes.
- Understanding of Dangerous Goods Handling and identification.
- Possess communication skills including active listening, public speaking and reading written instructions.
- Human relations and problem-solving skills.
- Ability to foster and develop teamwork with employees.
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
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