Manager, Regulatory Compliance Management Oversight

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting to the Director, Regulatory Compliance Management Oversight, Enterprise Compliance Governance (EC), this role is responsible for the execution of Sun Life’s RCM Oversight program. This is a pivotal role in ensuring the organization’s adherence to regulatory requirements, including with OSFI E-13 guidance, and supporting the local RCM testing programs with an effective and efficient Monitoring and Testing (M&T) framework.

You will work with Global Compliance Program Leads, Senior Compliance Officer teams, partners in Legal, Risk and Audit, as well as Risk & Governance teams within the first lines of defence to oversee M&T activities. These activities provide reassurance to the Chief Compliance Officer (CCO) regarding controls that mitigate regulatory risk across the organization. With a focus on continuous improvement and a requirement to ensure second line testing practices are appropriately risk-based and fit-for-purpose while meeting or exceeding regulatory expectations, you will support the development and maintenance of a framework that is designed to identify potential regulatory issues and areas of opportunity.

You will also support the development, implementation and reporting of health measures and quality metrics intended to provide the Global Compliance Leadership Team with confidence that the RCM program is operating effectively and as described. You will leverage RCM methodologies along with advanced monitoring and visualization tools to report on RCM Quality Key Performance Indicators (KPI), with a focus on data quality metrics from our Governance, Risk and Compliance (GRC) tool. Program effectiveness, driven from your program will help inform the Chief Compliance Officer’s quarterly opinion.

You have experience with financial services, with a strong understanding of regulatory requirements as they affect large and complex organizations like Sun Life. You also excel in implementing transformational initiatives that introduce organizational change, while taking a risk-based approach to standardization and fit-for-purpose outcomes. As a member of the Global Compliance Operations (GCO) team, you will demonstrate high personal and professional standards, act with integrity and in good faith for the best interests of Sun Life, role-model leader capabilities and values, and operate with intention.

What will you do?

• Maintain an RCM quality assurance program that assesses conformity of practices with Sun Life’s global RCM methodology, guidance, and systems

• Support the development and maintenance of RCM program and data quality metrics and reporting to help inform operational effectiveness ratings for local and global RCM programs

• Collaborate with external and internal stakeholders to ensure that the RCM quality assurance program continues to align with regulatory expectations and accurately reflects effectiveness of local programs

• Lead the development, roll out, and maintenance of effective and sustainable Monitoring and Testing program elements across Sun Life, ensuring consistency and standardization, while also ensuring appropriateness for each local testing program

• Support the development, roll out, and quality assurance of Second Line of Defence (2LoD) M&T activities taking place within Business Group Compliance teams, as well as providing support in the development and maturity of effective First Line of Defence (1LoD) monitoring activities

• Support the planning, development and execution of the Enterprise-wide Annual M&T Plan

• Provide insight to Business Group Compliance leaders regarding patterns and trends, regulator focus, and other information that can be considered for future tests and continuously improve local testing programs

• Contribute to CCO Quarterly Board Reporting by providing aggregated M&T reporting that speaks to the effectiveness of key controls across the enterprise

• Collaborate with the Enterprise Compliance Technology and Analytics team to expand the use of analytics to conduct effective M&T activities and RCM program assurance

• In collaboration with the Enterprise Compliance Technology & Analytics team, support the development of Governance, Risk & Compliance (GRC) Tool workflows, processes, and associated guidance

• Work closely with Internal Audit and Risk counterparts to identify and implement methodology, process and system testing and control integration opportunities

• Network with industry forums and contacts to gather insights and best practices while benchmarking Sun Life’s programs

• Lead and participate in compliance related projects and initiatives, as needed

• Maintain a high-performing, inclusive working environment, through effective hiring, development, coaching, and overall leadership

• Empower employees to take accountability and demonstrate BOLDER principles (Biased for action, Open to listen, Learn all the time, Drive outcomes, Empowering, and Resilient)

What do you need to succeed?

• Minimum of 5 years of progressive experience in audit, regulatory compliance, or risk and controls as they apply to financial services, including insurance, wealth and asset management

• Demonstrated knowledge of auditing principles and best practices, either in the context of Compliance Testing and/or External or Internal Audit, including excellent planning and organization skills, and the ability to deal with complex issues

• Experience conducting quality assurance reviews, particularly in a risk management and/or compliance context

• Demonstrated experience and knowledge of Regulatory Compliance Management framework components and linkages, including Monitoring & Testing

• Demonstrated commentary writing and documentation skills, with the ability to effectively transfer this knowledge to others

• Experience working in an OSFI-regulated environment (OSFI E-13), with alignment to a three lines of defence model

• Self-motivation and proactive nature, with strong problem-solving abilities to effectively prioritize in a diverse and fast paced environment

• Excellent relationship management skills with a proven ability to build trusted partnerships and negotiate and influence a variety of internal stakeholders

• Excellent communication skills, with ability to communicate verbally and in writing to senior levels of the organization

• Understanding of the role of a GRC Tool in facilitating an RCM Program; experience with Archer is an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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