Manager, People Systems Design and Effectiveness

Position: Manager, People Systems Design and Effectiveness

Status:  Permanent Full Time

Department: People Services

Posted Date: Monday, June 9, 2025 – Sunday, June 22, 2025, 11:59EST. 

Base Rate: $106,450.00 - $159,650.00 (salary band placement to commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada.  Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!

Position Overview

The Manager, People Systems and Effectiveness is a highly motivated individual with strong leadership skills to provide technical and managerial leadership in establishing goals and priorities as part of the People Services Leadership Team. Reporting to the Director, People Systems Design and Effectiveness, this role’s primary responsibilities include serving as the Leader for our People Systems including Oracle HCM, UKG and AndGo Applications, managing and coordinating application resources and processes, and overseeing consistent technical support needs. Must have effective verbal and written communication skills, demonstrate confidence, creativity, effective organizational, project management skills, and a service orientation combined with solid technical skills.

Here’s what you will get to do:

• Lead team responsible for support of people services Oracle HCM, UKG and AndGo applications including oversight of quarterly system updates and upgrades
• Excellent leadership skills, with strong ability to coach and mentor team members
• Responsible for performance management and ongoing leadership of approximately 6 staff
• Collaborate with a range of interested parties including business and clinical, internal and external to THP, ensuring effective engagement and communication of milestones and decisions
• Collaborate with analysts, technical staff, and business owners with all phases of the system development life cycle
• Undertake sustainment activities to ensure Oracle HCM, UKG and AndGo Applications are available, well maintained, and satisfy business requirements including production and test environments
• Participate in the development of quality standards, controls and procedures and ensures that the Applications Team adhere to them
• Advise and coach team members by providing guidance on issues, and key success factors incorporating lessons learned
• Organize resources to complete application tasks on time and within budget
• Create and execute a roadmap to set the operational direction for the organization's workflows
• Manage the lifecycle of Oracle HCM, UKG and AndGo Applications, in accordance with business needs and privacy/security requirements and ensuring appropriate and fulsome testing of for upgrades, updates and system build in alignment with the IS CAB processes.
• Ensure daily operations are being monitored and executed according to defined Service Level Agreements including ticket management and escalation as required
• Collaborate with the Clinical Systems and Informatics team to address user inquiries and support training and education as required
• Liaise with staff and leadership within People Services, Workforce Management Office, Payroll Services, Information Systems and across the Hospital
• Work with the appropriate stakeholders to ensure data integrity and accuracy within the systems 
• Identify areas for improvement in system and operating processes and implementing changes to optimize efficiency and effectiveness
• Identify areas of risk and provide solutions to remediate

What you need:

• Successful completion of either a University Degree or College Diploma in a Computer Science, Business, or a Health-related discipline
• Oracle HCM and UKG Applications build experience required 
• Demonstrated success with leading and managing projects and resources
• Project Management (PMP) certification is an asset
• Excellent change management and transformational leadership skills, with strong ability to coach and mentor team members through change
• The ideal candidate must have prior working experience developing and implementing project plans, support tools and processes
• The ideal candidate must be an enthusiastic and creative leader with the ability to inspire and motivate people, and have a proven ability to develop and foster strong stakeholder relationships
• The ideal candidate must be successful in a dynamic, fast-paced work environment and be results-oriented
• Possess knowledge of current electronic scheduling technology, human resources information systems, project management, and software development are an asset
• Familiarity with commonly used healthcare technologies
• Demonstrated management with effective interpersonal and negotiations skills including written and verbal communications skills is required

Notes to applicants: 

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage.  To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. 

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.