Manager, Global Clinical Operations Learning and Training

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States - Requisition Number: R-027240

• Toronto, Canada - Requisition Number: R-029840

• United Kingdom - Requisition Number R-029838

• Belgium, Spain - Requisition Number: R-029842

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Johnson & Johnson Innovative Medicine R&D is recruiting for a Manager, Global Clinical Operations Learning and Training. This position is a hybrid role and will be located in Toronto, Canada.

The Clinical Trial Learning and Training (CTLT) organization develops and implements training strategies and designs for clinical trial training and Global Clinical Operations (GCO) functional role-based global onboarding programs. This includes determining training needs, developing, and implementing strategic learning initiatives, and leveraging resources to deploy the training plan. CTLT delivers impactful learning and training programs that address gaps and build capabilities to meet future needs while ensuring compliance with relevant Regulations, Standards, and Good Clinical Practice. The organization aims to enhance the effectiveness of learning for those conducting clinical trial activities, improve site engagement/satisfaction and enhance preparedness of GCO roles that support portfolio services.

The Manager, GCO Learning and Training will be responsible for instructional design and training delivery of role-based training programs across relevant GCO roles and functions. Activities will include development of training content, facilitation and/or delivery of training, knowledge management, serving as a training point of contact, and collaborating with key stakeholders. This individual will consult with management, employees, and departments to identify training needs and achieve the result of an effective training solution. Implement measurement methods for evaluating training effectiveness against the needs of the business. Suggest improvements to training events, programs, and materials to improve effectiveness and meet evolving needs of the business. Review summary of training program assessment data, participant attendance reports and submit to management with recommendations.

Principal Responsibilities:

Training and Knowledge Management:

• Understands intended training roles and skills to connect training content and approaches to delivery as part of onboarding and development activities of trainees.

• Support the design, development, deployment, and administration of training programs that support internal business objectives.

• Keep abreast of training and development research, new materials, methodologies and utilize new/creative training modalities for delivery of training.

• Manage instructional design in creating, delivering, maintaining, and evaluating instructor led and eLearning training programs in support of training initiatives and educational programs.

• Obtain feedback and evaluate data from training programs and makes recommendations for changes to materials.

• Collaborate internally and externally to ensure training items are appropriately set up, deployed and/or retired and stores documents according to departmental procedures.

• Contribute to shaping the approach that will support continuous learning and knowledge management.

• Perform other duties as assigned by department leadership.

Training Point of Contact:

• Serve as a point of contact within the region for role-based training questions.

• Collaborate with local and central business partners to support inspections and office audits as needed for GCO training insights.

• Define, produce and analyze GCO staff training related data/metrics, as applicable.

Collaboration with Key Stakeholders:

• Routinely connect with training peers to ensure a globally aligned training program.

• Work directly with training coordinators for calendar management and digital experts for high quality delivery modalities.

• Interact with supporting vendors to support development and delivery of training.

• Routinely connect with champion/subject matter expert networks to ensure proper support network for content and training delivery is in place.

• Engage with R&D Quality and Training Curricula owners, as applicable.

• Routinely connect with trainees for direct feedback and continuous training improvement.

• Liaise with end-users, process owners, business owners, quality representatives, IT support and other functions supporting training activities.

Qualifications:

• A minimum of a Bachelor’s degree required.

• A minimum of 8 years of relevant experience in training and operations is required.

• A minimum of 6 years of experience in the healthcare industry (Pharmaceutical, Medical Device/MedTech, Consumer) is required.

• Knowledge of clinical research activities is required.

• Knowledge of the overall drug development process is preferred.

• Understanding of adult learning principles and practices, and instructional design for various modalities is required.

• Knowledge of current instructional theories and principles applicable to both online and instructor-led learning programs is required.

• Experience in R&D process requirements to successfully drive training productivity, strategy optimization, process improvements and efficiencies, including development and management of training content, approaches, and delivery, is required.

• Demonstrated project leadership skills required.

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, One Note), Office 365, SharePoint (or similar collaborations tools) and graphical tools is required.

• Must have excellent written and oral communication, interpersonal and presentations skills.

• Must have strong networking and relationship building skills.

• Must have strong leadership, influencing and problem-solving skills.

• The ability to translate data into information and strategies into executable action plans is required.

• The ability to independently plan, organize, coordinate, manage and execute assigned tasks is required.

• The ability to collaborate with all levels in a matrix organization is required.

• This position will require up to 10% travel.

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