Manager, Customer Research and Analytics (MCRA), Oncology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

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About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for Manager, Customer Research and Analytics (MCRA), Oncology, located in Toronto, ON.

Reporting to the Associate Director, Insights, Strategy, & Ops as part of the Market Experience Excellence (MEE) team, the Manager, Customer Research and Analytics (MCRA) role is a key partner within our dynamic and forward-thinking organization. In this position, you will be at the heart of innovation, uncovering insights that create meaningful impact for HCPs and patients. Your market research and analytics expertise will unveil key insights for shaping launch strategies and informing go-to-market plans, contributing to our portfolio's success.

Are you someone who thrives on building positive and collaborative relationships within a matrix organization? Do you have a passion for delving into the true drivers of business performance and uncovering new insights that can transform strategies? If you enjoy analyzing data, solving significant business challenges, and navigating multiple projects and priorities within a dynamic environment, we would love to hear from you! Join us and be part of a team that is dedicated to making a difference.

Key Responsibilities:

• Shape the strategic direction of therapeutic areas by synthesizing diverse data sources to generate actionable insights and recommendations that align with business partner objectives.
• Demonstrate deep understanding of syndicated data (IQVIA), patient data (i.e. PSP), and customer engagement data by performing accurate, credible analysis that leads to specific recommendations for optimizing go-to-market strategies and enhancing pre-launch planning decisions.
• Lead insights generation plan & budget, design and execute primary and secondary Market Research initiatives to meet business insights needs.
• Responsible for the development of patient-based, line-based and/or demand forecasts for pipeline products, supporting global and local forecasting needs in a timely manner and within budget constraints.
• Develop insight-based market assumptions, analyses and scenario planning.
• Act as an expert regarding pre-launch insights, competitive differentiation for market landscape shaping, customer profiling for new business.
• Collaborate with external vendors and internal business partners to maintain and update patient and sales based forecast models for promoted products.
• Actively cultivate strong, positive, internal partnerships with cross-functional and cross-border business partners, including global insights, competitive intelligence, finance, medical affairs, regulatory, market access, commercial and other key functions.
• Oversee the development and maintenance of dashboards to support key performance indicators, verifying the accuracy of the data and acting as liaison with platform partners in identifying and resolving problems.
• Champion MEE initiatives and lead and influence partners.
• Maintain the highest standards of integrity and remain audit-ready with data governance and market research management.

Qualifications

Education:

• University degree is required, preferably in Business, Analytics or other quantitative discipline. MBA is an asset.

Experience and Skills:

Required:

• A minimum of 5 years of professional experience in relevant areas is required.
• End-to-end design and execution of primary market research projects is required.
• Pharmaceutical industry experience in Oncology, Immunology, Rare Disease or Neuroscience is required; experience in oncology is strongly preferred.
• Strong data analysis skills including advanced skills in Microsoft Excel and analysis techniques.
• Apply internal consulting skills including consultative listening, problem definition, negotiating tradeoffs, and management of internal client expectations.
• Ability to cultivate productive internal relationships, inspire followership and mobilize people and teams without direct authority.
• Excellent communication skills (written and verbal) with the ability to distill complex information in a clear, concise and meaningful way.
• Proactively lead and manage multiple partners (internal, global and external vendors), projects, priorities, broker trade-offs, carve through ambiguity and complexity to meet multiple demands.
• Proficiency in MS PowerBI, Excel, PowerPoint, Word.

Preferred:

• Knowledge of pharmaceutical industry syndicated datasets such as IQVIA is strongly preferred.
• Experience of reporting and analysis of patient data generated through Patient Service Programs (PSPs) is an asset.
• Python and/or R, language proficiency for advanced analytics and experience with Data IKU or data visualization tools (Qlik, Tableau) is an asset.
• Familiarity with omnichannel data reporting and analytics is an asset.
• Prior marketing experience (Marketing Associate, Product Manager) is an asset.

Other:

Travel: Up to 5%

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