Manager, Community Safety Unit (Staff Sergeant)

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Manager, Community Safety Unit (Staff Sergeant) you will lead a team of Supervisors, Special Constables, Community Safety Advisors, Dispatchers, Community Patrol Officers and Parking Enforcement Coordinator supporting a safe and secure environment for TCH residents and staff in a 24/7 environment.

• Must be hold the status of Special Constable.
• Must have certification of Municipal Law Enforcement Officer (MLEO).
• Must be the rank of Field Supervisor/ Sergeant.
• Does not have a criminal record, if there is a criminal record you must provide a copy of pardon.
• Requires a valid, non-probationary,, Province of Ontario class “G” driver’s license, with full driving privileges and no loss of demerit points, or City of Toronto driving infractions for the 2-year period from date of application.
• Current/valid First Aid and CPR
• Current/valid Provincial Use of Force Qualification for Special Constable

What you’ll do

• Monitor day-to-day operations; promoting and supporting CSU services through effective planning, decision making, and resource allocation.
• Responsible for effective management of job activities of direct reports, including conducting performance evaluations.
• Promote leadership in the development of good labour management relationships; ensuring compliance with collective agreement and TCH human resource policies; and participating in grievance proceedings as required
• Ensure services and programs provided are effective, efficient, economical and environmentally sensitive.
• Work collaboratively across the organization to help secure commitment for cross-company efforts
• Promote the mission, vision and value of Toronto Community Housing
• Participate in a variety of internal committees, task forces and working groups
• Represent Toronto Community Housing at various external committees, functions and activities
• Ensure effective partnerships are built with Toronto Police Service (TPS), Ontario Provincial Police (OPP) and Royal Canadian Mounted Police (RCMP).
• Assume primary responsibility in crises and emergency situations as required
• Implement health and safety strategies in support of a target of zero lost time due to workplace injury
• Daily review of community based statistical data (CSU reports) and makes recommendations to mitigate issues, complaints and concerns, keeping Inspector Operations up to date.
• Act as commissioner of oaths to backup/swear to legal forms.
• Assign and track special attention assignments and security details
• Document expenditures
• Establish effective working relationships and partnerships with Police, emergency services, social services, the city of Toronto, residents, staff and managers
• Coordinate the assignment and documentation of Freedom of Information Act requests including those related to CCTV requests
• Special Projects as required
• Responsible for leading a team of Supervisors, Special Constables and Parking Coordinator.
• Supervise, coach, mentor and motivate staff to ensure team performance and promote individual personal effectiveness to achieve high standards of work quality and organizational performance.
• Promote a collaborative, learning and team-based culture through role modelling and encouraging others; supports continuous learning and encourages innovation
• Coordinate and manage staff teams in providing a wide range of safety services
• Assign staff to follow-up on investigations as may be required.
• Monitor documentation pertaining to incidents, events, occurrences etc. submitted by staff, ensuring the content meets operating procedures standards.
• Audit occurrence reports and staff memo books for completion and accuracy.
• Process uniform/equipment requisition forms and forward to procurement coordinator
• Build and nurture an environment that supports staff to achieve business results, provide excellent customer service, effective decision-making, lead healthy lifestyles and maintain a safe workplace.
• Promote the ability and willingness to be flexible and adaptable to respond to diverse challenges and demands
• Identify training/development needs and ensure training development opportunities are provided to individual staff members and the team.
• Provide performance feedback and takes appropriate action to improve performance, including discipline when necessary
• Lead the team’s work in a manner that ensures compliance legislation and policies including but not limited to, the Memorandum of Understanding with the Toronto Police Service and all related provincial and federal statutes, the Ontario Human Rights Code, the Employment Standards Act, the Occupational Health and Safety Act, Municipal Freedom of Information and Protection of Privacy Act, the Conflict of Interest policy, the collective agreement(s) and related labour legislation and the Harassment and Discrimination policy.
• Monitor deployment of staff including, but not limited to overtime, scheduling, absenteeism, vacation to ensure appropriate use and takes corrective action as required.
• Issue, receive and track memo-books

Will share the following responsibilities from time to time:

Third Party Security

• Manage service provided by third party security and ensure contract compliance
• Track the invoices for services requested and received by CSU and other TCHC departments.
• Review and make recommendations regarding third party security deployment
• Reconciliation of third party contract security invoices briefings and parades

Community Safety Advisors

• Provide oversight and direction to prioritize community responses
• Direct appropriate prioritization and review of CPTED Audits
• Ensure appropriate oversight and risk considerations are applied to anti-crime and community engagement initiatives

Dispatch Centre

• Provide oversight and direction to TCHC CSU Dispatch Centre
• Directs appropriate prioritization and review for calls for service
• Monitor and update Dispatch Policies and Procedures annually
• Ensure appropriate oversight and risk considerations are applied to Dispatch operations and initiatives

Parking

• Ensure parking enforcement unit is effective and contribute to the overall safety and security of our staff and tenants achieved through various strategies including enforcement, visibility, public awareness and education.

Vehicle Maintenance

• Administer fleet of vehicles and maintenance.
• Coordinate routine fleet maintenance and process vehicle incident forms
• Process and archive vehicle inspection forms
• Coordinate service maintenance of vehicles by keeping a schedule to monitor and follow-up on repairs.
• Reconcile vehicle related invoices including fuel.
• Track and act as liaison for obtaining driver permits, operator permit and renewals, driver training, and processing reports and documentation on vehicle accident follow up.
• Follow-up on alleged traffic violations and convictions for traffic offences by CSU fleet vehicles. Recoup fines from the CSU fleet operator and remit to TCHC

What you’ll need

• Five (5) years of experience in a law enforcement agency or equivalent, with 2 years demonstrated supervisory experience, a college diploma in law enforcement, business administration or equivalent.
• Possess and maintain full security and police clearance including fingerprinting and background check
• Ability to effectively supervise, and mentor staff
• Knowledge of relevant legislation, statutes, by-laws and practices including the Criminal Code, Controlled Drugs and Substances Act, Liquor Licence Act, Trespass to Property Act, Mental Health Act, Residential Tenancies Act, Fire Safety Act, various municipal, parking and enforcement by-laws, building and safety standards
• Well-developed analytical and conceptual skills to evaluate deployment needs and assess responses required in emergency and crisis situations
• Ability to apply TCH policies to ensure compliance and consistency in the delivery and assessment of security activities
• Previous experience in the area of policy/procedures development
• An understanding of TCH’s diverse communities
• Ability to apply applicable Collective Agreements, Workplace Discrimination and Harassment and Respect at Work Policies
• Fundamental knowledge of standard office systems, including computers, photocopiers, scanners, printers, etc., with practical application in word processing, data entry and other software packages.
• Well-developed organizational and decision-making skills
• Ability to input and manipulate data using word processing, spreadsheet software and database and information systems, e.g., Microsoft Office and internal housing management databases.
• Strong written communication skills to prepare management reports and briefing materials
• Must be able to work varying/rotating shifts (including days, afternoon, evenings, weekends, and holidays) and flexibility to be re-assigned as necessary
• Must pass mandatory re-qualification training, tests and background investigation/checks, as required
• Requires a valid, non-probationary, Province of Ontario class “G” driver’s license

What’s next

Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.