About Us:
Vibrant Community Health (“Vibrant”) is driven by a strong commitment to community and a client-centred approach that aims to improve the quality of life and health outcomes for individuals living in North Toronto, especially those who are vulnerable and face complex challenges and systemic barriers to care such as individuals living with physical disabilities, social isolation, members of racialized communities and older adults.
Position Overview:
Under the direction of the Director, Client Services, and through the lens of the Independent Living philosophy, the Manager, Attendant Care Program oversees and manages the planning and day-to-day operations of high quality, client centred and responsive attendant care services to maximize operational effectiveness in alignment with Vibrant Community Health’s mission, vision, values and strategic priorities.
The position will also work closely with the Director, Client Services and other Vibrant management colleagues, stakeholders and partners to plan and implement health system transformation and integration initiatives.
Summary of Duties:
Service Delivery Management
- Implements, evaluates and monitors program operations to ensure effective service delivery, manage issues and mitigate risks
- Oversees overall client service delivery including client service agreements, staff training, conflict resolution, health and safety, and risk management
- Establishes and maintains relationships with clients and supports effective and timely information sharing and communication between clients and staff
- Leads the development of adequate staffing levels and schedules to ensure maximization of service delivery
- Provides 24-hour management coverage on a rotating weekend basis, covering shifts and making critical decisions on behalf of the organization following established policies and procedures
- Manages the planning and implementation of new/expanded programs, services and initiatives including attendant care outreach, sector based PSW upskilling initiatives and other integrated services with Vibrant’s health services and health promotion team
Performance and Quality Improvement
- Defines performance and service delivery measures; regularly reviews and analyzes service delivery and other relevant performance data to inform planning, operational and service improvement opportunities and performance reporting
- Identifies, coordinates, and leads quality improvement initiatives to promote program improvement, service delivery efficiency and effectiveness and client satisfaction
- Reviews and updates service plans with clients on annual basis or as required
- Monitors, audits and directs effective practice to manage risk and address quality and health and safety issues
- Participates in organizational wide quality assurance and business improvement initiatives including participating in accreditation processes in areas related to attendant care programs and services
People and Resource Management
- Participates in annual budget development process identifying financial and human resource requirements to support health services programs and services
- Monitors and manages all relevant budgets and resources to ensure financial accountability.
- Provides supervision and direction to the Site Supervisors and the Scheduling and Planning Coordinator to ensure effective operations and service delivery
- Manages all aspects of people management for direct reports including recruitment, orientation, coaching, mentoring, conflict resolution, performance management and learning and development
- Acts as back up to site supervisors during scheduled absences (i.e. vacation)
- Develops strategies and initiatives to promote a safe work environment including training, communications and increasing awareness
- Promotes a culture which respects equity, inclusion, diversity and anti-racism and encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive work environment
Qualifications/Skills:
- Minimum 3-5 years of progressive experience in leadership positions in attendant care or personal support services
- Post-secondary education preferably in health or social services or equivalent combination of education and experience
- Previous management experience in a unionized environment an asset
- Experience in a community-based health care setting an asset
- Extensive knowledge and understanding of the Independent Living Philosophy and the principles and practices of attendant care/personal support services
- Experience working with people with physical disabilities a strong asset
- Demonstrated analytical, decision-making, program planning and problem-solving skills with experience in collaboration and partnership development
- Strong organizational, evaluation, issues management and time management skills
- Ability to develop and monitor budgets
- Ability to be flexible to the daily changing needs within the community and to handle challenges with compassion and resolve
- Excellent relationship management, interpersonal and communication skills with the ability to diplomatically and effectively communicate with staff, clients, partners and the public
- Demonstrated ability to work independently and manage priorities
- Understanding of health system and community health sector including strategic issues facing the system and related sectors
Job Types: Full-time, Permanent
Pay: $80,000.00-$85,000.00 per year
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Language:
- French (preferred)
Work Location: In person
