You will be responsible for insuring 100% building operations, guest safety and satisfaction from the moment guest arrives at the hotel until they check out. Lead by example, strong team leader and self-starter, with the ability to work independently as required. A strong guest satisfaction disposition is mandatory.
As a Maintenance person with Best Western Plus Durham Hotel & Conference Centre Oshawa, you are required to supervise all hotel operations to ensure that you consistently maintain standards and procedures, as well as ensuring the delivery of exceptional customer service to Guests.
Hours: Varies based on hotel occupancy.
To be available during any emergency situations.
Competencies:
- Problem solving: Identify and resolve problems in a timely manner.
- Customer Service: Respond promptly to guest needs: Respond to requests for service and assistance.
- Team work: Contributes to building a positive team spirit and brand culture of Best Western.
- Diversity: Show respect and sensitivity for culture differences.
- Organizational support: Follow policies and procedures including but not limited to, dress code policies.
- Adaptability: Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality: In consistently at work on time.
- Dependability: Follow instructions, respond to management direction, complete task on time or notify appropriate person with an alternate plan.
- Planning/Organizing: Prioritize and plan work activities, use of efficiencies.
- Quality: Meet productivity standards, complete work in timely manner.
- Professionalism: Treat others with respect and consideration regardless of their status or position.
- Quality: Demonstrate accuracy and thoroughness, apply feedback to improve performance, monitor own work to ensure quality and productivity.
- Safety and Security: Observe safety and security procedures; report potentially unsafe conditions, use equipment and materials properly.
- Initiative: Ask for and offer help when needed.
- Functional Competence – Read blueprints and schematics, safely work with tools and equipment, push/pull/lift up to 50 lbs., stand, reach, grip and exert steady-paced mobility, throughout 8-hour shift
- Operational Knowledge –Learn and follow Best Western Plus deliverables, Engineering service standards, programs, policies and procedures
- Self-motivation – Able to follow through on direction, with minimal supervision
- Problem solving –Troubleshoot, prioritize, multi-task, help others; respectfully, resourcefully and successfully resolve problems, as required
- Emotional maturity – Interacts with others in a respectful manner
- Ethical and professional conduct – Fulfills responsibilities with highest integrity
- Responsibilities:
- Maintain a positive attitude and good communication, maintain excellent grooming standards. Must be in full uniform at all times.
- Maintain clean and organized work sites.
- Ensuring the building, equipment and grounds of the hotel are maintained and are in keeping with hotel policies and procedures.
- Contributes to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service, resolve guest concerns, handle emergencies and other challenges that may occur during the assigned shift. Implement resolutions by using discretion and judgment.
- Manage basic sanitation requirements, control and application of relevant chemicals.
- Immediately respond to alarms to determine exact location and cause and report findings.
- Ensure timely response to maintenance requests for services by guests, employees and management with the goal of keeping the maximum number of rooms available for occupancy.
- Communicate both verbally and in writing with colleagues and guests in an attentive, friendly, courteous and service oriented manner.
- Perform preventive maintenance and special projects which include:
- Equipment maintenance: clean, lubricate, change filters, belts, cleaning coils and basic maintenance.
- Light Electrical: replace bulbs, ballasts, outlets and switches.
- Light plumbing: plunge toilet, repair or troubleshoot faucets, showers, toilets, and urinals.
- Painting trim, doors, walls, and caulking.
- Drywall repair, texture and light vinyl repair.
- Perform monthly, quarterly and annually preventive maintenance on guestrooms, meeting rooms, public areas, fitness center per checklist and document all work performed.
- Comply with hotel security, fire regulations and all health and safety legislation. Actively participate in Safety program and abide by all injury reporting and safety behavior requirements.
- Demonstrate a high level of customer service at all times.
- Handle guest complaints and comments in a professional manner and provide the follow up required to co-workers and managers.
- Support team members in handling guest requests and enquiries to ensure a positive outcome.
- Adhere to and apply all company policies, procedures and standards and establish recipe specifications within the maintenance department and the hotel. Report any concerns immediately.
- Fulfill responsibilities according to established standards and core practices, with genuine care, attention and detail, using approved hotel products, tools and supplies.
- Provide daily communication to the management, department heads and supervisors.
- Review weekly brand standards for any updates or changes of standards with management.
- Maintain responsibility and accountability for the hotel property and the safety of guests, team members, and have authority for the hotel operations while on duty.
- Maintain adequate inventories of supplies and parts.
- Ensuring the safety and well-being of our guests and colleagues by maintain knowledge of crisis and emergency procedures, as well as Fire Panel/Evacuation procedures. Ensure every team member is fully trained. Able to instruct, direct and take control in emergency situations.
- Clearly explain to guests and colleagues how to properly operate or use of equipment.
- Accurately maintain work-order and other tracking systems
- Maintain hotel policies and procedures and confidentialities as guide lined as well as code of conduct.
- Provide technical expertise and competence in areas of painting, general maintenance, repairs of mechanical equipment in front of the house areas, as well as back of the house areas including kitchen, electrical, mechanical, plumbing and HVAC systems.
- Maintain health and safety standards as per Best Western Plus Durham Hotel and Brock Hotels.
- Notify management of any unusual incident as instructed or otherwise deemed necessary regarding operation and/or safety and security oh the hotel concerns.
- In addition, we look for the demonstration of the following key attributes in our Team Members:
- Customer Focus, Living the values, Leadership, Collaboration, Judgement and Results focused.
Job Type: Full-time
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
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