We're seeking a highly organized and proactive Logistics Coordinator - E-com Fulfillment to oversee the order fulfillment lifecycle from warehouse coordination to shipping execution. In this role, you'll work cross-functionally with warehouse teams, carriers, and internal stakeholders to ensure orders are fulfilled accurately and on time. You’ll play a keyrole in troubleshooting issues, improving operational efficiency, and delivering an excellent customer experience. If you're a strong communicator with a knack for logistics, enjoy solving operational challenges, and thrive in a fast-paced, team-oriented environment, we’d love to meet you.
As a Logistics Coordinator (E-com Fulfillment) you will:
- Assign customer orders to the appropriate warehouse based on stock availability, delivery timelines, and customer location.
- Coordinate with warehouse teams to ensure accurate and timely order fulfillment.
- Monitor and resolve issues with sales orders in the order management system (OMS), including exceptions and on-hold orders.
- Troubleshoot fulfillment issues such as shipping delays or inventory shortages, working with internal teams and warehouse partners to resolve them.
- Generate and send shipping labels for remote or high-value orders to warehouses as needed.
- Track warehouse performance against service level agreements (SLAs), focusing on order accuracy and processing time.
- Collaborate with warehouse teams to address performance gaps and implement corrective actions.
- Evaluate and improve outbound logistics processes to streamline order workflows, enhance warehouse coordination, and optimize carrier scheduling.
- Oversee the dropshipping process for custom-made and replacement mattresses, including sending purchase orders to manufacturers, preparing shipping labels, and arranging carrier pickups.
- Maintain accurate inventory, order, and shipment data across internal systems and platforms.
- Work closely with cross-functional teams including Customer Service and Supply Chain to align on fulfillment priorities, inventory planning, and operational updates.
- Support ongoing process improvement initiatives by identifying areas to automate or streamline manual workflows.
Who You Are:
- 1–3 years of experience in logistics, fulfillment, e-commerce operations, or supply chain roles.
- Bachelor’s degree in a relevant field of study.
- Experience working with third-party logistics (3PL) providers and carriers.
- Familiarity with order management systems, warehouse management systems, and warehouse coordination.
- Proficient with browser- and mobile-based tools, especially Google Workspace (Sheets, Docs, Slides).
- Strong organizational skills and attention to detail; able to manage multiple tasks and shifting priorities in a fast-paced environment.
- Excellent problem-solving and critical thinking skills; comfortable making independent decisions when needed.
- Strong interpersonal and communication skills, both written and verbal, with the ability to build effective relationships across teams.
- Comfortable working independently while also being a collaborative team player
Additional Information:
Why our team members enjoy working at Silk & Snow:
- We prioritize diversity and inclusivity in our company culture
- Growth opportunities with an emphasis on hiring from within
- You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
- You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
- We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
- Employee discount on all products and a free mattress and bedding set upon completion of the probationary period
- Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
- We foster a healthy work-life balance with our company's supportive environment
- This is not just a job but a CAREER with potential opportunities for growth and advancement
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