Brandt is currently seeking a Lead Hand for our Calgary location. This position is responsible for coordinating and directing the workload of the Service department for maximum efficiency and productivity while providing quality repair work; advises makes recommendations to Shop Foreman and Service Manager regarding technician skills and training needed.
Duties & Responsibilities
- Assists with the assignment of jobs and work areas to Service Department employees according to their skill and knowledge
- Assist in the appraisal of repair orders coming into the Service Department and may participate in repairs, and review repair orders for accuracy and completeness
- Directs and assists technicians and apprentices in the diagnosis of machine problems
- Inspects and repairs all special tools; recommends new tooling as required
- Advises Shop Foreman or Service Manager of all customer complaints
- Assists the Shop Foreman or Service Manager with coordinating and conducting quarterly safety meetings
- May fill Shop Foreman’s role in their absence
- May arrange for and participate in reconditioning of used equipment and setup of new equipment
- May approve the release of equipment for delivery to customer
- May assist in providing performance feedback for service technicians and staff to the Service Manager
- Other duties as assigned
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Required Skills
- Ability to work multiple shift patterns
- Ability to lead others
- Must possess effective written and verbal communication skills, and be able to present to groups
- Ability to use standard desktop application
- Must be able to lift up to 50 pounds
Required Experience
- 5+ years’ experience as a heavy duty service technician
- Journeyman certificate required
- Class 1 driver’s license considered an asset
- Forklift license preferred
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