As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.
RESPONSIBILITIES AND TASKS
- Diagnose and repair a wide range of automotive service and mechanical repairs
- Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time
- Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff
- Monitor and report on workshop performance, with responsibility over quality
- Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required
- Supervise health and safety compliance across the workshop, setting the tone and always leading by example
- Oversee inventory management, making sure the workshop is tidy and well organized
- Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
- Hold daily meetings with the team, outlining expectations and workload for the day ahead
- Plan, prepare and distribute work to technicians based on skill level, capacity and resources
- Motivate, lead and inspire the team in continuous improvements and efficiencies
- Identify any training needs within the team and arrange relevant training courses as required
- Liaise daily with internal teams within the Service Centre including Sales, Parts, and local Management
- Other related duties as assigned
- A minimum of 5 years of experience as an Automotive Technician
- Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record
- Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset
- Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened
- Proven ability to lead by example and be innovative with processes and efficiencies
- Analytical ability to understand and impact key performance indicators
- Ability to motivate a team, to engage and facilitate others to achieve and succeed
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- A calm, considered approach with exceptional oral and written communication skills
- Good interpersonal skills with ability to communicate with VinFast team members
- High levels of attention to detail and organization
- Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
- Can-do mindset with high energy and strong work ethic
- Demonstrated leadership and team building skills
- Exercises sound judgment
- Flexible and adaptable; able to deal well with modifications and changes to operations
- Passion for excellence and contributing to the success of the business
Pay Type
Salary
Report job
