Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.
Title: Lead Technical Writer
Reports To: Assistant Manager, Technical Training
Location: 9 Napoleon Road, Barrie
Job Purpose: Work with diverse groups of product managers, product marketers, designers, technicians, engineers, and technical writers to lead the development and maintenance of world-class documentation. Ensure that technical information produced is correct, concise, comprehensive, logical, and well organized while adhering to internal documented processes. Determine technical documentation requirements and delegate team tasks across all product divisions, determining literature structure, schedules, and workflows. Assist with preparation, review, revise, and maintain instructive literature and supporting material for products as required.
Key Responsibilities:
- Determine technical documentation requirements, guiding the compilation and analysis of technical and product information from various sources to document new or changing product characteristics and functionality. Delegate the creation and revision of multi-language technical documentation while maintaining version control best practices. Lead projects for the technical documentation team and provide direction on action plans.
- Periodically audit materials being produced by team and provide constructive & actionable feedback to designate.
- Spearhead product standard updates, create review templates, and determine impact to existing documentation in cooperation with product validation team.
- Provide occasional support with the creation and revision of multi-language manuals, leaflets, specification sheets, and labels using SolidWorks and Adobe Creative Cloud software.
- Oversee the creation and review of documentation packages for certification approvals, ensuring deadlines are met.
- Lead the development and maintenance of detailed databases housing appropriate reference materials, including research, usability tests, customer feedback, style guides, and templates. Carefully consider requirements such as language, nomenclature, naming conventions, brand awareness, industry standards, certification, formatting, stylistic harmony, building codes, accessibility, regulatory constraints, customer expectations, etc. Conduct reviews to ensure that deliverables are consistent with standardization provisions.
- Facilitate effective collaboration between team members and bring cross functional working groups together to support the production of these assets. Work collaboratively with the PMO organization and Product Managers to ensure on time delivery of technical documentation based on business priorities.
- Continuously scan the marketplace - occasionally looking to other industries - and develop innovative approaches to improve content, structure, software & technology adoption, and communication media.
- Arrange technical documentation team's participation in physical product tear downs to validate accuracy and completeness of technical documents (Engineering Process Runs etc.).
- Review supplier proofs to ensure accurate transposition of technical information and material specifications.
Education & Experience:
- College Diploma or University Degree in English / Professional Writing / Technical Communication or Project Management
- 5+ years experience within technical writing in related position/industry. Supervisory/program management experience is considered an asset.
- Postgraduate certificate(s) in technical writing / project management
- Must be experienced in Adobe Creative Suite CS4 or higher (Adobe Photoshop, Illustrator, InDesign, Acrobat Pro), Microsoft Office (Word, Excel, PowerPoint, Access, Outlook). Experience in SolidWorks Composer, NiceLabel Pro, and/or Labelview are considered assets.
IGNITE YOUR CAREER, Some of our competitive benefits include:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares – Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more!
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.
We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.
