Eramosa Physiotherapy Associates (EPA) are a group of physiotherapist-owned clinics with 9 locations, around Guelph and surrounding areas. Over the past 27 + years, EPA has been providing evidence -based care, with an emphasis on manual therapy and exercise through our unique approach, Your Path to Improved Health. Our growth and success over the years is because of our increasingly dedicated, passionate and hard-working team.
At EPA, we believe that our strength lies in our commitment to our core values. If you exemplify these qualities, we want to hear from you:
- Professionalism
- Willingness to go above and beyond
- Dedication to ongoing Education & skills development
- Client focus
- Positive team member
- Adaptability
Position Summary
Are you a natural leader who thrives in a fast-paced, client-centered environment? We're looking for an experienced and highly organized Lead Clinic Administrator to manage day-to-day clinic operations, support a team of administrative staff, and ensure an exceptional client experience.
Key Responsibilities
Clinic Operations & Team Leadership
- Collaborate with the Clinic Director to align operations with clinic goals
- Lead, support, and coach administrative staff to ensure efficient workflows and high performance
- Foster a positive, professional clinic environment
Scheduling & Client Services
- Manage and coordinate schedules for 6+ practitioners
- Assist clients with completing forms and documentation
- Deliver exceptional customer service in person and over the phone
Billing & Financial Oversight
- Oversee insurance billing, receivables, and bank deposits
- Manage third-party billing, collections, and monthly reconciliations
- Generate custom reports to support decision-making
Inventory & Administration
- Maintain clinic inventory and order supplies as needed
- Ensure accurate data entry and compliance with privacy policies
- Monitor clinic performance metrics and identify areas for improvement
HR & Collaboration
- Participate in hiring, training, performance reviews, and admin development
- Collaborate with the Regional Trainer and other Clinic Leads to share best practices
Qualifications
- Proven experience in office or clinic administration
- Strong leadership, organizational, and multitasking abilities
- Excellent communication and interpersonal skills
- Tech-savvy with proficiency in Microsoft Office and EMR systems
- Detail-oriented and process-driven
- Adaptable in an evolving clinical environment
- Experience in a physiotherapy or healthcare setting is an asset
Opportunity for Career Advancement
At EPA, we believe in developing leaders from within. For the right candidate, this role may evolve into a Clinic Director position—an opportunity to influence clinic strategy, team development, and business growth. In this expanded role, you will maintain your administrative responsibilities while taking on leadership in:
- Clinic Capacity Planning: Ensuring adequate clinical hours are scheduled to meet client demand
- Referral Source Development: Building strong relationships with local healthcare providers to drive steady assessment volume and support team growth
- Team Recruitment & Values Alignment: Hiring individuals who reflect EPA’s core values and commitment to care
- Performance Evaluation & Optimization: Tracking key metrics to ensure the delivery of high-quality, evidence-based physiotherapy
This leadership opportunity includes eligibility for a revenue-sharing compensation model that reflects your contribution to clinic success. If you're a driven, strategic professional ready to take the next step in your career, we encourage you to apply at [email protected].
At EPA we are committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected]
Job Type: Full-time
Pay: $20.00-$25.00 per hour
Expected hours: 30 – 35 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Experience:
- Administrative: 1 year (preferred)
Location:
- Orangeville, ON L9W 1J7 (required)
Work Location: In person
