Who You Are
You are a highly self-motivated professional with a passion for client service and strategic program management. Reporting to the Executive Vice President, the Key Account Manager plays a critical role in managing the full lifecycle of WPIC’s client programs, overseeing project execution, and ensuring successful outcomes. You thrive in a fast-paced environment, excel at relationship management, and are comfortable working directly with client executives, including CEO’s, to align business objectives and drive client success.
Highlights of What You’ll Do
Act as the primary point of contact between the organization and our client for onboarding, ongoing communications, and strategic planning of programs and projects.
Identify opportunities and develop roadmaps to drive client success and business growth.
Educate clients on WPIC’s full-service offerings and introduce new developments to expand the scope of services continually.
Develop and implement processes to streamline recurring activities and improve efficiency.
Manage client’s expectations, scope of work, and a portfolio of work packages through to completion.
Effectively communicate with internal, external, and globally distributed teams to meet deadlines.
Track project KPIs, maintain project control documents, and provide timely and accurate status reports.
Partner with the operations team to support business objectives, strategic development, and client relationship management.
Collaborate across departments to ensure a seamless client experience.
Support client programs in full, including product scoping, new client onboarding support, and program management.
What You’ll Bring Along
Must-Haves:
5-7 years of experience in program management, client services, marketing strategy, branding, e-commerce management, and/or business consulting.
Strong background in client service work, marketing strategy, go-to-market planning, e-commerce, or brand management.
Ability to communicate with culturally diverse teams and clients.
Demonstrated ability to collaborate with internal, external, and geographically dispersed resources.
Aptitude for adopting digital tools and implementing process improvements.
Results-driven mindset with experience delivering operational and strategic programs that meet or exceed objectives.
Exceptional verbal and written communication skills, with confidence in a client-facing environment.
Nice-to-Haves:
Experience in an agency or professional services environment.
Background in managing an e-commerce programs.
What We’ll Give You
Perks:
Autonomous and flexible work environment
Remote work possibilities - must live and be legally able to work in Canada
Competitive salary
Opportunities:
High potential for advancement in a fast-growing company
Who We Are
WPIC Marketing + Technologies drives revenue for global brands in China, Japan, Korea and SEA through data, analytics, e-commerce solutions, warehousing and logistics, and essential support services. With more than 350 employees in offices across 8 cities, WPIC is the world’s leading APAC e-commerce and technology consultancy. Our team provides end-to-end market entry and growth solutions for global brands looking to succeed in APAC. Throughout our 18 years in operation, WPIC has successfully deployed over 550 organizations in China, Korea and Japan.
