Your career can go far at Fix Network !
Fix Network is looking for a Key Account Manager to join our team. The purpose of the position is to work with a specific Strategic Insurance Partner and be the lead point of contact for all key client matters, anticipate the partner’s needs, work within the company to ensure deadlines for the partner are met, and help the partner succeed.
The successful KAM should be able to analyze data and sales statistics and improve business and marketing strategies.
Your responsibilities will include:
- Development with Strategic Insurance Partner of a MAP (Mutual Action Plan) process which enables the performance objectives of both the Strategic Insurance Partner and FN. This plan should include:
- Annual Volume targets
- Regional plans
- Organizational development objectives
- Training and learning objectives
- KPI scorecards & performance targets
- Rebate reconciliation
- Team coordinate
- Market prioritization
- Strategic event planning
- Develop and build relationships with the Strategic Insurance Partner’s leadership team, regional vendor management, market adjusters.
- Develop 3 X 3 relationship management plan involving key team members at FN to secure solid long-term connections with strategic partners.
- Develop and deliver sales presentations in a professional and effective manner by:
- Making regular sales calls to develop relationships
- Acting to close deals and finalize contracts
- Meeting established KPIs
- Scorecards & performances management, volume target review, Mutual action plan review & Update.
- Work with Strategic Insurance Partner to identify market gaps & opportunities based on volume versus actual market shares and present monthly/quarterly updates to RVPs to help identify potential growth market opportunities.
- Coordinate and facilitate monthly, quarterly strategic review meetings between the Strategic Insurance partner & Fix Network.
- Market review & Analysis
- Market Rate Benchmarking & Analysis
- Strategic Partner Benchmarking & Analysis
- Understand and optimize shop KPI's and profitability
- Contribute to the strategic direction of FN Canada and implement the department vision and long-term strategies.
- Consult with AVP of Sales and Operations on new and existing initiatives regarding the Strategic Insurance Partner.
- Responding to Requests for Proposals and/or presenting customized value-based proposals to our Strategic Insurance Partner.
- Working with account management and customer service teams on retention initiatives.
- Provide leadership that: promotes interpersonal trust; encourages productivity and responsiveness for growth and department direction.
- Develop networks and build partnerships with senior/executive management; collaborate with other departments; serve as a consultant to business partners; and find common ground among the diverse interests of employees and business partners.
- Communicate with Senior Management on Sales initiative, strategies, direction of program, products, and services.
- Guidelines updates on FN Hub through operation & communication to Strategic Insurance Partner.
- Visible leadership within assigned shops to understand market trends and challenges.
- Strive to continually improve the services and products of the organization; evaluate the organization’s practices to identify ways to operate more effectively and efficiency and address underlying customer needs.
- Identify and develop positive working relationships with internal and external customers that are built on trust and integrity. Manage difficult or emotional customer situations.
- As required, oversee the work of one or more employees indirectly based on market.
- Other related duties as required.
To be successful in this role, you will need:
- Bachelor’s degree in business administration
- Valid driver’s license.
- Five to ten years’ experience of collision repair operations. Significant experience in managing key or complex accounts is mandatory.
- Understanding of Insurance/repair facility KPIs
- Sales experience with demonstrated negotiation and marketing skills
- Ability to use long term perspective, acts as a trusted advisor
- Matrix management
What's in it for me?
You will join a dynamic and highly motivated team in a flexible and constantly evolving work environment. If projects stimulate you, you will be served! Fix Network offers competitive salary packages, an incredible work environment, and career advancement opportunities.
Fix Network is the world's fastest growing automotive aftermarket service provider with over 2,000 shops in 21 countries. The Fix Network family of brands includes Fix Auto, ProColor Collision, NOVUS Glass, SRP and Speedy Auto Service. And we're just getting started! As we expand our business footprint around the world, we are always looking for dynamic people to keep Fix Network in a leadership position. This is an exciting time for Fix Network and we need highly adaptable people to be part of our incredible team.
If this sound like you? Apply now!
