Motivated by our values of integrity, excellence, accomplishment, and passion, we will fully accomplish our mission: To build a sustainable future.
Together, we can make a greater positive impact on the world through engineering, that has the power to make a difference!
Are you passionate about technology and delivering exceptional customer service?
Join our dynamic IT team and play a key role in supporting our offices in Ottawa, Kanata, and Gatineau – while contributing to national IT initiatives that keep our entire organization connected and efficient.
Your Responsibilities
- Provide on-site support to our three offices in the Ottawa, Kanata, and Gatineau region, responding to incidents and service requests with a client-focused approach.
- Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
- Document IT systems, procedures, and all resolution activities in our ticketing system.
- Perform preventive maintenance on systems, servers, and network-connected equipment.
- Participate in key IT system deployments and solution implementation projects across Canada.
- Collaborate on process improvements and system enhancements to optimize performance and user experience.
- Manage IT equipment inventory and contribute to the equipment renewal cycle.
- Professional or advanced diploma in IT Administration, Networking, or a related field.
- Minimum 3 years of experience in a similar role.
- Bilingual in French and English, both written and spoken, to support colleagues across Canada.
- Strong knowledge of Microsoft Office 365, Active Directory, VMWare, and ticketing systems.
- Adaptable, flexible, and eager to continuously improve processes.
- Excellent communication and problem-solving skills, with a strong sense of teamwork.
- Customer service mindset – you enjoy helping people and providing an exceptional user experience.
- A role with both local impact and national reach – you’ll support our Ottawa region in person and collaborate with colleagues across Canada.
- Work in a collaborative environment where your ideas are valued.
- Opportunities for professional development and growth in IT and customer support.
- Be part of an innovative and growing organization that invests in its people and technology.
- A dynamic environment that promotes teamwork, knowledge sharing, and technological innovation
- Training and professional development under the umbrella of our entity UniversiT
- A 37.5-hour work week, with flexible hours and the possibility of finishing at noon on Fridays
- A hybrid working remotely policy
- Competitive total compensation
- Group insurance including an EAP and telemedicine
- Employer contribution to a retirement savings fees
- Reimbursement of professional membership fees
- Recognized overtime (banked or paid hours)
- Social activities and employee discounts
Thank you for your interest. Only selected candidates will be contacted by the Talent team.
For the purposes of inclusivity and simplicity, the third-person pronoun "they" may be used to refer to an individual person. If there is any specific mention or gender in a general context, it should be construed to include any gender.
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